Dominick Raya Email & Phone Number

Greater Los Angeles Area

*Supported members of the sales team and provided technical assistance for sales pitches on Ivanti solutions *Provided product demos to potential customers on Service Manager and ITAM.*Prepared technical proposals and tenders for clients alongside the relevant sales people. *Assisted clients with improving ITIL compliance. Advised the sales team on strategies related to sales pitches. *Attended meetings with customers and answered technical and sales questions. *Assessed customer requirements and advised on the most suitable products for their needs. *Trained members of the sales team on the technical aspects of products. Cross sold other products within the company

Greater Los Angeles Area

*Managed the support change management and project management of Cerner technology for 32 facilities in the greater Los Angeles area. *Sought continuous improvement in processes, procedures, and outcomes to increase ITIL compliance. *Worked with all major parties to ensure 100% SLA compliance. *Utilized tools like Tableau, Splunk and SQL to produce reports for senior team members and upper management. *Executed domain vision and business strategies internally & externally. Managed multiple projects simultaneously. *Monitored and reported project and/or team performance against business unit goals & objectives. *Provided timely communication of project status to appropriate stakeholders.*Promoted, utilized, and contributed to knowledge transfer

Kansas City, Missouri Area

*Collaborated with clients to design, build, and configure the technical infrastructure of solution (SaaS and on Prem). *Proven ability to manage every aspect of a projects build, implementation, training and support in accordance to timelines Sound understanding of technology project management and complete product development lifecycle. *Shipped high customer satisfaction healthcare iOS and Android applications.*Utilized Tableau, Splunk, SQL to collect data and generate reports (weekly, monthly, annually) to meet SLA and KPI. *Effectively coordinated with management and on site teams to lead and implement 13 successful "go lives." *Effectively organized and led training of support team and end users for go live events. *Worked directly with client to determine performance and reliability issues, analyzed and formulated solutions to achieve business and client needs.*Proficiency in sublicensed software, layered software, hardware platform and operating systems such as: Linux, PBX systems, AP configurations, Network configurations, Android and Apple

Kansas City, Missouri Area

*Quality Assurance Engineer | Cerner Corporation - kansas 2015 - 2016 city, MO *Effectively tested both Android and iOS applications. *Ensured the solution remained HIPAA compliant. *Effectively tested app tokens, SSO, and multiple apps that work together. Created and defined test scenarios based on functional specifications, end-user workflow and intended use of solution. *Assisted with defining application requirements. *Designed and executed blackbox, regression and adhoc testing to ensure a quality product. *Utilized Scrum and Kanban methodologies to develop web based applications.*Utilized JIRA to manage all tickets (defects, enhancements, build). *Provided continued maintenance and development of bug fixes and patch sets for existing web applications. *Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

•Responsible for providing high level client and care staff service.•Partner with a team of physicians and psychiatrists to represent mental health clients.•Aid clients in properly handling life events and adaptive daily interactions.•Daily, detailed documentation of clients’ activities and progress in treatment plans in the medical record.•Maintain network of resources in the community to assist with the successful completion of treatment plan goals.•Initiate and sustain positive relationships with clients and all parties involved in client treatment.

•Led outpatient mental health groups to evaluate peer to peer interaction and educated clients appropriate behaviors in the community. •Assessed individual client needs and coordinated meetings with all individuals associated with the completion of their treatment plan.•Actively developed new techniques to reach clients not receptive to traditional treatment methods.•Maintained a client-centered approach to treatment.

•Collected, compiled and presented data on the success rate of programs for juvenile recidivism.•Partnered with program directors in the state of Kansas with development and implementation of jump start programs. •Manage multiple projects in a high volume environment.