Dr. Elizabeth Bixby Email & Phone Number

Grand Rapids, Mi, Us

Dayton, Ohio, Us

1. Drove AI Literacy Learning Strategy across the firm with full design of course, marketing campaign, comms plan resulting in educating 1500 people on AI tools. Deliverable showcased for Amazon client, presenting my work as an example of what is capable with our literacy course (to be featured in Forbes by article from Centric CEO)2. Drove compliance process improvement in 2024, leading to 100% completion, with new accountability framework that supported leaders modeling the way and decreased NCEs (non-compliant employees) 3. Project manager, instructional designer, & imperative owner of national onboarding overhaul streamlining the process to 44-days to align with research stats for new hire success4. Partnered with new business alliances on DEI/Culture, Sales, & Microsoft & Salesforce to build strategies for integrated content, measurable outcomes, and employee engagement 5. Increased sales competencies, outcomes, and growth goals with sales learning program strategy and built program internally in 3-months6. Built internal bench and staffing upskill/reskill strategy during crisis for the firm leading to lower bench rates & successful succession planning project work, including career pathing clarity for learners to cross-skill and be more staffable7. Audited all learning tools & technology across the firm to create technology roadmap, strategy, and save our firm 140K 8. Launched campaign for technology integration with IT, HR, Ops Managers, and leadership to better optimize our technology for learning9. Stood up internal learning portal through Sharepoint with centralized learning calendar, resources, and knowledge management for our learners10. Created capability & solution selling workshops to support scalable learning through SME-driven content, customized for Centric leading to new partnerships with our business units, new sales leads, and smoother project execution.

Dayton, Ohio, Us

Enterprise learning strategist & solutions architect serving 300+ global remote employees across business and technology consultants, 11 business units in varying markets & industry verticals. Leading learning team of 3 (designer, technologist, & learning coordinator) to execute learning strategy and measure impact and outcomes of learning. Full-cycle L&D SME with multi-certifications and a change agility mindset harnessing technology to move organizations forward with enterprise executive alignment across departments and markets.1. Designing and executed learning strategy via alignment across 4 Service Offerings mapped to our BCS Growth Imperatives and Vision 2. Executed 4 learning imperatives through 26 custom synchronous learning events impacting cross-skilling for practitioner delivery engagement through 6 learning "tracks" 3. Supporting 11 Business Units with 6 custom learning curricula I created based on learner personas and skill gap needs in 2023 above learning imperatives4. Spearheaded design and implementation of 12 learning pathways for our consultants providing flexible learning options and interests within LXP (Degreed) delivering flexible asynchronous learning for sustainable learning strategy5. Created strategy & led collaboration with DEI team for EQ campaign; reaching 50+ employees in workshop and assessments6. Designed, hosted, marketed, promoted, and coached National Service Offering Leaders on podcast to support communication across BCS and BUs leading to 151 total views7. Established knowledge management framework, managed learning assets, policies, effective practices creating open learning culture including standardized learning request forms & Sharepoint Practitioner Portals10. Collaborated with VP of Sales developing 5 templates for SOWs, facilitated Sales Community of Practice sessions leading to new sales process11. Piloted green/consulting 101 curriculum leading to BU roll-out

Atlanta, Georgia, Us

Solutions architect for automated forklift product team in North America. Designed global learning strategy in partnership with 3 global companies under evolving parent company leading the best practices of L&D in asynchronous learning efforts.

Cincinnati, Ohio, Us

Focused on change management: process improvement and culture change work while facilitating courses for learners. Trained in Effective Facilitation techniqueFacilitator of over 5 call center courses following federal procedure, protocol, and approved curriculumDriving customer loyalty and satisfaction through trainings that push the right behaviorsAssessing customer service gaps for agents in their performance and coaching for improvementTechnology-driven training: in-house customer database, Mentimeter, WebEx (in and out of classroom), Workday, MS Teams, OutlookCollaborated with team of 5 to launch LinkedIn Learning company-wide Recipient of Spirit of the Pin award just 3 months of workRecipient of 3 Spirit of the Pin awards in first 2 quarters of 2021 for designing micro-learnings and contributing teamworkRecipient of learning award for top 15% of upskill learning utilizing Degreed (July 2021)

Manhattan Beach, Ca, Us

Partnering on projects for Google, BlackRock, PIMCO, etc. to deliver training curriculum expertise.

Sylvania, Oh, Us

• Discovery & Research project manager: Using AGILE to improving (internal/external) customer service, increasing sales, performance gaps, employee engagement and satisfaction, and company culture for Fortune 500s (Hilton, American Airlines, Marriott, Giant Eagle, Brickman Lawncare, Disney) •Creator of customer service training curriculum and online courses for all employees at American •Airlines for 3 consecutive years including a Train the Trainer program•Leader of organizational and employee development initiatives through:o Strategic planning o Employee engagemento Training/onboarding programso Leadership/Management/Supervisor career planning and coaching• Collaborate with team of 3-6 researchers to recommend data-led solutions to executive constituents for improvement to Brickman Lawn Care Popeyes Starwood Suites Hilton: Hilton, Embassy Suites and Hampton Inn American Express ADT Petco American Airlines Thrivent Bayada Giant Eagle Mapco Toyota/Lexus •Facilitate working sessions/focus groups for clients and employees using storyboards and creative feedback techniques •Training of 2 new researchers and managed the process independently resulting in the creation of a standard of training•Coaching of managers and supervisors in leadership practices with specific benchmarks of measurement

Seattle, Washington, Us

• Utilization of Blackboard and TurnItIn for all assignments, including bi-weekly discussion boards• Mentored class of 25 ESL learners studying abroad from China • Created professional development communication course for Boeing employees• Facilitated class for Vietnamese students at the Banking Academy of Vietnam for 34 students in economics

Created curriculum for ABE learners who were overcoming homelessness and addictionsLed all workshops around communication, soft-skills, and career development Promoted non-profit to all community liasions to hire our learners for apprenticeships and internships leveraging relationships, marketing skills, and social media

Irvine, Ca, Us

• Completed Adobe Connect and Blackboard training • Worked with 35+ military students at Lewis-McChord Army/Air Force Base to prepare them for post-military careers• Developing professional skill sets for military students to begin career prospecting• Cultivated practical writing skills for military students who struggle with professional writing skills

Houston, Tx, Us

Graduate level course designed to develop a knowledge base in quantitative and qualitative research in order to conduct and execute investigative projects. Topics include an introduction to research questions or focus and proposal completion, a literature review, ethical issues in research, introduction to research designs and methods, basic data analysis, interpretation of data, strengths and limitations in the conduct of quantitative and qualitative research.Online course through Blackboard

The Woodlands, Tx, Us

Introduction to Psychology and Human Development courses taught at 2 campuses to new adult learners. Advisement on their college course and career path was an integral part of the human development path. Led study sessions, guided students through coaching, and developed the entire curriculum for the Intro to Psych course.

Jackson, Ms, Us

PSY 241 Human Growth & Dev II MBA Organizational Behavior

Los Angeles, Ca, Us

 Facilitated new student orientations for cohorts totaling 45 students  Organized, planned and coordinated logistics of 7 events utilizing social media and working sessions with faculty for the development of the student  Developed resources and financial budget for student group including donations and managed database using PeopleSoft  Formed and co-led women’s conference at Pepperdine through entrepreneurial initiatives and grant research writing

Los Angeles, Ca, Us

• Extrapolated evidence for work-life balance issues for women through leading research team• Analyzed and succinctly summarized data using NVivo Qualitative Research Software• Conducted over 70 interviews with C-suite women to gain critical understanding for reports• Collected data for student involvement and student needs pre and post trip for India student trip creating agenda, network, curricula, and travel plans for Dean of school • Organized student trip for cohort to Washington DC including contacting Senators and scheduling visits, meetings, and presentations from think tanks• Organized student group trip to Buenos Aires, Argentina and coordinated local elementary school visits and international travel details including visits with Boeing executives • Organized student trip to India (Mumbai, New Delhi, Vrindavan) to meet with local businesses and work with the widows of Ma Dham's Shelter

Malibu, Ca, Us

 Extrapolated evidence for work-life balance issues for women through leading research team of 10 Analyzed and succinctly summarized data using NVivo Qualitative Research Software Conducted over 70 in depth interviews with C-suite women to gain critical understanding for reports Collected data for student involvement and student needs for student population through creating revised curricula for Dean of school  Coordinated 3 student group trips to Argentina, Washington DC, and India through ability to connect with people and businesses for the purpose of collaboration  Mentored over 100 students to establish long-term career goals and increase student satisfaction and encourage graduation retention rates  Wrote and edited monthly newsletter to educate and connect alumni and current students

Malibu, Ca, Us

 Conducted class lectures to over 30 students on psychological application of statistical and research methodology for 2 terms Designed dynamic PowerPoint presentations and engaged students through Blackboard system Consulted over 10 students individually to improve grades through one on one sessions

Doctor Of Education, Organizational Leadership

Certificate In Dispute Resolution, Dispute Resolution

Cultural Studies, India

Graduate School; Master Of Arts, Psychology

Australian Culture

Bachelor Of Arts, English And Communications