John W. Malone Email & Phone Number

Naperville, Illinois, United States

Senior Manager leading strategic organizational change management consulting services. Responsibilities include client service delivery, client and project team management, and business development.Led the development of the organizational change management strategy and activation plan for the transformation and migration of all data assets from on premises to Microsoft’s Databricks cloud solution for a large regional health insurer in the Midwest. The scope of the change included data asset migration, as well as new business intelligence (MS Power BI) and artificial intelligence (MS 365 Copilot) adoption. - Designed and facilitated the process and data gathering tools used to identify business use cases with over 20 departments and their data super users. - Led the leadership alignment and communication activities with the VPs responsible for the impacted departments including monthly updates and use case review presentations.Led the development of the organizational change management strategy and plan for the pilot soft launch of a new product lifecycle management application (Siemens Teamcenter) for a global manufacturer of household and specialty batteries and portable lighting products. - Developed and implemented stakeholder analysis, change impact analysis, communication and engagement plan, and training plan.Led the change management activities for the HR and Finance functions of a major food manufacturer in support of a strategic divestiture spin-off. - Developed and executed detailed communications, training, engagement, and knowledge transfer plans for SpinCo go-live in support of 150 HR and Finance staff in the US, Canada and Mexico. Led delivery of an organizational change management strategy and plan for a large aerospace and defense contractor implementing new portfolio and project management tools impacting approximately 27,000 employees.

Naperville, Illinois, United States

Served as both a management consultant and interim leader implementing strategic change and performance improvement programs for health systems and physician groups. Approach included listening, developing the change vision and strategy, building commitment, activating the change process and measuring performance improvement outcomes.•Served part-time as the Interim Care Management Director and Payer Liaison for a private surgical hospital in Texas. Implementing credentialing and operations process improvements. Facilitated working sessions with BCBSTX, Cigna, Aetna and UHC. Results include 5% improvement in selected reimbursement rates. Previously developed new clinically integrated provider network to support value-based contracting for this client.•Interim Chief Data Officer for 3-hospital system in the northeast. Utilized best practices in change management to build new data management and analytics organization. Improved quality, cost and revenue analytics identifying 10% improvement opportunities in key metrics. Led deliverables across multiple workstreams and coordinated with Epic EHR implementation. •Project manager for multiple revenue cycle performance improvement projects. Identified over $2.6M in coding holds, a 72% reduction, resulting in $1M in improved cash flow for a large, employed physician practice in the mid-Atlantic. •Program manager for the development of a new cardiovascular service line strategy for a leading national ambulatory surgery center organization. Built the vision, selected pilots, forecasted volumes and reimbursement, created the value proposition.•Interim Director of Population Health for a large university health system in the Midwest. Responsibilities included Chief of Staff functions for Care Network President, supporting the Clinically Integrated Network (CIN) board, and the Medical Group board. •Multiple change leader roles for a large urban teaching hospital in the Midwest.

Greater Chicago Area

Served as an engagement leader for care management analytics and transformation services focusing on identifying and reducing clinical and operational variation. •Managed development of new analytics platform designed to identify and reduce clinical variation. Developed vision and requirements and managed development vendor. Implemented platform for a 2-hospital system on the east coast targeting $5 million in savings from reduced resource consumption and excess days.•Supported Nursing Leadership at a major teaching hospital in the northwest to identify and implement new behavior in the nursing organization in support of a system-wide culture shift towards efficiency and productivity.

Greater Chicago Area

Sold and delivered Care Management Transformation and Clinical Redesign consulting services to improve clinical outcomes and reduce costs for hospitals and hospital systems. Utilizing advanced clinical analytics, end-to-end redesign of clinical processes and effective change management, I ensured clients were able to meet the increasing demand to demonstrate Value to patients, payers and the communities they serve.

Greater Chicago Area

Co-founder and Partner of healthcare analytics and performance improvement firm focused on reducing clinical variation to improve hospital quality and financial outcomes. Created new business model combining variation metrics with organization transformation and physician behavior change. Achieved exclusive endorsement from the American Hospital Association for Verras’ Clinical Variation Solution.

Greater Chicago Area

Global Program Manager for high potential and leadership development programs for 2000 leaders in the HR Outsourcing business. HR Generalist for Operations Group with 4000 associates in North America and India.Led 15-person team transforming end-to-end processes impacting engagement of 2300 customer service representatives. Changed acquisition, assessment, training, listening, retention, performance management, pay and bonus processes. Reduced attrition by 40% and generated over $5 million in savings.

Greater Chicago Area

Independent organization development and change management consultant. Co-led teams responsible for organizational change in support of multi-year effort to implement new enterprise-wide PeopleSoft financials. Clients included Exelon, Humana, Primavera and Hewitt Associates.

Greater Chicago Area

Identified, staffed and led over 20 internal and external consultants supporting various change management and people strategy programs. Developed comprehensive people strategy for commercial insurance division.

Chicago, London, Cleveland

Participated on team that developed E&Y’s Organizational Change Management services. Developed methodology and tools, and trained over 500 consultants throughout the US. Team sales of $12 million to provide services to Ford (North America and Europe), Eaton, American Express and Samsung (Korea).Provided benefits realization and business planning services to the British National Health Service. Managed resizing projects utilizing a proprietary productivity database in dozens of medical centers in North America.

Bachelor, Industrial And Operations Engineering

Activities and Societies: American Institute of Industrial Engineers Michigan Student Assembly Vulcans

Master'S Degree, Organization Development