Technical Support Expert Ii – Tcx
Current
Sep 2024 - Present
AeroLeads people directory · profile
Dan Chaparro-Cubillos Email & Phone Number
Twilio TCX Technical Support Expert II Empowering Communication Solutions
at
Twilio
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Twilio TCX Technical Support Expert II Empowering Communication Solutions
Location
Bogota, D.c., Colombia
Company size
Who is Dan Chaparro-Cubillos? Overview
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Quick answer
Dan Chaparro-Cubillos is listed as Twilio TCX Technical Support Expert II Empowering Communication Solutions at Twilio, a with 3794 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Dan Chaparro-Cubillos.
Dan Chaparro-Cubillos previously worked as Technical Support Expert II – TCX at Twilio and Technical Support Expert I — Messaging at Twilio. Dan Chaparro-Cubillos holds Systems Engineer, Systems Engineering from Universidad De Cundinamarca.
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Twilio
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Profile bio
About Dan Chaparro-Cubillos
Ahoy!My name is Daniel but I go by Dan, I've got more than 5 years of experience in the Customer Experience / Technical Support world. I've worked with companies like Dahua Technology, Cisco and Twilio providing top notch support and customer experience to small business and big companies. Also I've mentored my teams and worked as escalations especialist and a customer centric mindset evangelist, right now I'm working at Twilio as Technical Support Expert for the messaging product. I love to learn! I love cats and I thank you for reading this, if you want to speak about my capabilities or just want to chat my DMs are open.
Current workplace
Dan Chaparro-Cubillos's current company
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Twilio
6 roles
Dan Chaparro-Cubillos work experience
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Technical Support Expert I — Messaging
May 2023 - Sep 2024
Sntc Subject Matter Expert
Currently, a member of the Smart Net Total Care Department at Cisco, providing collection data solutions to companies of all levels to nourish their databases and provide tailored product recommendations. My responsibilities included:- Consulting across business operations, providing mentorship, and contributing specialized knowledge.- Recommending technical solutions and determining software development requirements.Providing subject expertise and guidance to IT developers during the software development life cycle.- Conducting escalations of incidents, owning the product from beginning to end. - Hold meetings with a variety of roles and management levels (e.g. IT Engineers, Developers, IT Managers and Business Owners). On these meetings, several options were provided to these companies including Cisco's Common Services Platform Collector (CSPC) which provides an extensive collection mechanism to gather various aspects of customer network device information.- Guidance on the installation of these data collectors..- Research information using available resources to satisfy customer inquiries regarding their accounts. - Manage case assignments, craft service plans, track progress, and execute case closure.- Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner.- Support for Smart Net Total Care (SNTC).
Mar 2022 - May 2023
Subject Matter Expert (Sme) Senior
-Take care of team escalations and RMA approvals.-Support for OEM and SMB products.-Assistance to tier 1 team via chat or personal support.-Active mentoring and coaching with tier 1 team.-Support team lead in day-to-day operations. -Direct POC with client.-Respond to client's request.-Take care of 6 LOBs via phone and email, providing top customer service and technical support.-Back office tasks. -New technologies enablement.-Employee of the month 6 times.
Nov 2019 - Mar 2022
Technical Support Associate
-Technical support assistance for end users.-Provided effortless experience to end user with their products.
Jul 2018 - Nov 2019
Stage Assistant
Plataforma Sonora
Assistant for audio and video for stages and concerts.
Jan 2017 - Apr 2017
Team & coworkers
Colleagues at Twilio
Other employees you can reach at twilio.com. View company contacts for 3794 employees →
AO
Andrew O'Donnell
Colleague at TwilioSan Francisco Bay Area, United States
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HR
Hannaliina Rakovitš
Colleague at TwilioTallinn, Harjumaa, Estonia
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KJ
Kay Jacobs
Colleague at TwilioDenver, Colorado, United States
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IČ
Ivana Červená
Colleague at TwilioPoland
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JN
Jean Nkubito
Colleague at TwilioToronto, Ontario, Canada
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IA
Inchara A M
Colleague at TwilioBengaluru, Karnataka, India
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AK
Alexandra K.
Colleague at TwilioBerlin, Germany
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DC
Danielle Collier-Nechikh
Colleague at TwilioWashington Dc-Baltimore Area, United States
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TA
Thais Amatti
Colleague at TwilioGreater São Paulo Area, Brazil
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ST
Sandon Tran
Colleague at TwilioSan Francisco, California, United States
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Andrew O'Donnell
Colleague at TwilioSan Francisco Bay Area, United States
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HR
Hannaliina Rakovitš
Colleague at TwilioTallinn, Harjumaa, Estonia
View →
KJ
Kay Jacobs
Colleague at TwilioDenver, Colorado, United States
View →
IČ
Ivana Červená
Colleague at TwilioPoland
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JN
Jean Nkubito
Colleague at TwilioToronto, Ontario, Canada
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IA
Inchara A M
Colleague at TwilioBengaluru, Karnataka, India
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AK
Alexandra K.
Colleague at TwilioBerlin, Germany
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DC
Danielle Collier-Nechikh
Colleague at TwilioWashington Dc-Baltimore Area, United States
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TA
Thais Amatti
Colleague at TwilioGreater São Paulo Area, Brazil
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ST
Sandon Tran
Colleague at TwilioSan Francisco, California, United States
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1 education record
Dan Chaparro-Cubillos education
FAQ
Frequently asked questions about Dan Chaparro-Cubillos
Quick answers generated from the profile data available on this page.
What company does Dan Chaparro-Cubillos work for?
Dan Chaparro-Cubillos works for Twilio.
What is Dan Chaparro-Cubillos's role at Twilio?
Dan Chaparro-Cubillos is listed as Twilio TCX Technical Support Expert II Empowering Communication Solutions at Twilio.
Where is Dan Chaparro-Cubillos based?
Dan Chaparro-Cubillos is based in Bogota, D.c., Colombia while working with Twilio.
What companies has Dan Chaparro-Cubillos worked for?
Dan Chaparro-Cubillos has worked for Twilio, Cisco, Concentrix, and Plataforma Sonora.
Who are Dan Chaparro-Cubillos's colleagues at Twilio?
Dan Chaparro-Cubillos's colleagues at Twilio include Andrew O'Donnell, Hannaliina Rakovitš, Kay Jacobs, Ivana Červená, and Jean Nkubito.
How can I contact Dan Chaparro-Cubillos?
You can use AeroLeads to view verified contact signals for Dan Chaparro-Cubillos at Twilio, including work email, phone, and LinkedIn data when available.
What schools did Dan Chaparro-Cubillos attend?
Dan Chaparro-Cubillos holds Systems Engineer, Systems Engineering from Universidad De Cundinamarca.
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