Technical Support Expert Ii – Tcx
Current
Sep 2024 - Present
AeroLeads people directory · profile
Dan Chaparro-Cubillos Email & Phone Number
Twilio TCX Technical Support Expert II Empowering Communication Solutions
at
Twilio
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Twilio TCX Technical Support Expert II Empowering Communication Solutions
Location
Bogota, D.C., Colombia
Company size
Who is Dan Chaparro-Cubillos? Overview
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Quick answer
Dan Chaparro-Cubillos is listed as Twilio TCX Technical Support Expert II Empowering Communication Solutions at Twilio, a company with 3794 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Dan Chaparro-Cubillos.
Dan Chaparro-Cubillos previously worked as Technical Support Expert II – TCX at Twilio and Technical Support Expert I — Messaging at Twilio. Dan Chaparro-Cubillos holds Systems Engineer, Systems Engineering from Universidad De Cundinamarca.
Company email context
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Twilio
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Profile bio
About Dan Chaparro-Cubillos
Ahoy!My name is Daniel but I go by Dan, I've got more than 5 years of experience in the Customer Experience / Technical Support world. I've worked with companies like Dahua Technology, Cisco and Twilio providing top notch support and customer experience to small business and big companies. Also I've mentored my teams and worked as escalations especialist and a customer centric mindset evangelist, right now I'm working at Twilio as Technical Support Expert for the messaging product. I love to learn! I love cats and I thank you for reading this, if you want to speak about my capabilities or just want to chat my DMs are open.
Current workplace
Dan Chaparro-Cubillos's current company
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Twilio
6 roles
Dan Chaparro-Cubillos work experience
A career timeline built from the work history available for this profile.
Technical Support Expert I — Messaging
May 2023 - Sep 2024
Sntc Subject Matter Expert
Currently, a member of the Smart Net Total Care Department at Cisco, providing collection data solutions to companies of all levels to nourish their databases and provide tailored product recommendations. My responsibilities included:- Consulting across business operations, providing mentorship, and contributing specialized knowledge.- Recommending.
Mar 2022 - May 2023
Subject Matter Expert (Sme) Senior
-Take care of team escalations and RMA approvals.-Support for OEM and SMB products.-Assistance to tier 1 team via chat or personal support.-Active mentoring and coaching with tier 1 team.-Support team lead in day-to-day operations. -Direct POC with client.-Respond to client's request.-Take care of 6 LOBs via phone and email, providing top customer service.
Nov 2019 - Mar 2022
Technical Support Associate
-Technical support assistance for end users.-Provided effortless experience to end user with their products.
Jul 2018 - Nov 2019
Stage Assistant
Plataforma Sonora
Assistant for audio and video for stages and concerts.
Jan 2017 - Apr 2017
Team & coworkers
Colleagues at Twilio
Other employees you can reach at twilio.com. View company contacts for 3794 employees →
AM
Anette Maria Kuklane
Colleague at Twilio
Estonia, Estonia
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JB
Justin Brower
Colleague at Twilio
Southgate, Michigan, United States, United States
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MG
Miriam Grossi
Colleague at Twilio
Barcelona, Catalonia, Spain, Spain
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QM
Quinn Martin
Colleague at Twilio
Philadelphia, Pennsylvania, United States, United States
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SS
Samantha Stephey
Colleague at Twilio
San Francisco Bay Area, United States
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PS
Pedro Salazar Paredes
Colleague at Twilio
Bogota, D.C., Capital District, Colombia, Colombia
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JF
Jonathan Finlay
Colleague at Twilio
Dublin, County Dublin, Ireland, Ireland
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AA
Alwin Aind
Colleague at Twilio
Bengaluru, Karnataka, India, India
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EC
Evan Childs Cism, Crisc, Ctpra
Colleague at Twilio
Atlanta, Georgia, United States, United States
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YR
Yvonne Rose
Colleague at Twilio
New York, United States, United States
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Anette Maria Kuklane
Colleague at Twilio
Estonia, Estonia
View →
JB
Justin Brower
Colleague at Twilio
Southgate, Michigan, United States, United States
View →
MG
Miriam Grossi
Colleague at Twilio
Barcelona, Catalonia, Spain, Spain
View →
QM
Quinn Martin
Colleague at Twilio
Philadelphia, Pennsylvania, United States, United States
View →
SS
Samantha Stephey
Colleague at Twilio
San Francisco Bay Area, United States
View →
PS
Pedro Salazar Paredes
Colleague at Twilio
Bogota, D.C., Capital District, Colombia, Colombia
View →
JF
Jonathan Finlay
Colleague at Twilio
Dublin, County Dublin, Ireland, Ireland
View →
AA
Alwin Aind
Colleague at Twilio
Bengaluru, Karnataka, India, India
View →
EC
Evan Childs Cism, Crisc, Ctpra
Colleague at Twilio
Atlanta, Georgia, United States, United States
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YR
Yvonne Rose
Colleague at Twilio
New York, United States, United States
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1 education record
Dan Chaparro-Cubillos education
FAQ
Frequently asked questions about Dan Chaparro-Cubillos
Quick answers generated from the profile data available on this page.
What company does Dan Chaparro-Cubillos work for?
Dan Chaparro-Cubillos works for Twilio.
What is Dan Chaparro-Cubillos's role at Twilio?
Dan Chaparro-Cubillos is listed as Twilio TCX Technical Support Expert II Empowering Communication Solutions at Twilio.
Where is Dan Chaparro-Cubillos based?
Dan Chaparro-Cubillos is based in Bogota, D.C., Colombia while working with Twilio.
What companies has Dan Chaparro-Cubillos worked for?
Dan Chaparro-Cubillos has worked for Twilio, Cisco, Concentrix, and Plataforma Sonora.
Who are Dan Chaparro-Cubillos's colleagues at Twilio?
Dan Chaparro-Cubillos's colleagues at Twilio include Anette Maria Kuklane, Justin Brower, Miriam Grossi, Quinn Martin, and Samantha Stephey.
How can I contact Dan Chaparro-Cubillos?
You can use AeroLeads to view verified contact signals for Dan Chaparro-Cubillos at Twilio, including work email, phone, and LinkedIn data when available.
What schools did Dan Chaparro-Cubillos attend?
Dan Chaparro-Cubillos holds Systems Engineer, Systems Engineering from Universidad De Cundinamarca.
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