I.T. Business Analyst
Current
Mar 2023 - Present
AeroLeads people directory · profile
David Hobson Email & Phone Number
I.T. Business Analyst
at
ENGIE
1 work email found
@centrica.co.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
I.T. Business Analyst
Location
Leeds, England, United Kingdom
Company size
Who is David Hobson? Overview
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Quick answer
David Hobson is listed as I.T. Business Analyst at ENGIE, a company with 64856 employees, based in Leeds, England, United Kingdom. AeroLeads shows a work email signal at centrica.co.uk and a matched LinkedIn profile for David Hobson.
David Hobson previously worked as Business Analyst at Dwp Digital and Specialist Real Time Analyst at Newday. David Hobson holds Phd, Chemistry from University Of Leeds.
Company email context
Email format at ENGIE
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{first}.{last}@centrica.co.uk
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AeroLeads found 1 current-domain work email signal for David Hobson. Compare company email patterns before reaching out.
Profile bio
About David Hobson
Highly motivated, creative and innovative Senior Business Analyst who enjoys the challenge of a fast-paced, changing environment with expertise in problem solving and solution delivery from UAT to end user documentation and training. Excellent analytical skills utilising Microsoft Office packages, excellent communication skills with extensive experience in both written and verbal presentation and report building. Ability to take operational lead on small or large projects with excellent stakeholder management and engagement skills with a high level of attention to detail and ability to articulate complex ideas in simple terms.Expertise in; Change management, problem solving, design implementation, organisational improvement, telephony management• Change Management: Credit Energy business lead. Delivered operational deployment of a new telephony platform impacting 16 million customers and 5k FTE across 3 continents at a cost of £8.2m• Root cause, Trends and Problem Solving: Uncovered and identified issues with SAP migrated customer data, resulting in a fix that rectified 3.4m customer records enabling them to use telephony self-serve again. • Design Implementation: Re-designed and implemented changes to high volume telephony IVR applications including engineer booking, energy meter read and card payment that led to an increase in self serve success from 54.3% to 81.5%, resulting in a 202k reduction in calls into contact centre.• Project Management: Introduced an automated IVR and SMS solution to improve the customer experience for those wanting to change their tariff at roll-off. It was customer choice to use the self serve channels but due to the ease of use, 42% of customers elected to use this option removing 145k contacts.
Listed skills include Data Analysis, Analysis, Energy, Stakeholder Management, and 14 others.
Current workplace
David Hobson's current company
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Engie
6 roles
David Hobson work experience
A career timeline built from the work history available for this profile.
Business Analyst
Feb 2022 - Mar 2023
Specialist Real Time Analyst
Mar 2021 - Nov 2021
Senior Telephony Contact Strategy Analyst
- Collaborated on creating an over-arching business customer contact strategy and delivered key components by analysing and creating business cases for targeted investment in intelligent telephony routing technology.
- Managed complex relationships with key internal and third party contractors, improving quality and timescales for resolution. Liaised with cross functional teams seeking to improve operations.
- Converted business requirements into User Stories that the business and 3rd parties worked from, ensuring capture and delivery of all aspects of change.
- Identified and built a solution to provide comprehensive customer journey reporting through the IVR. Utilised data and provided recommendations for improvements and fixes to the existing telephony platform routing.
- Led the Energy business, Voice Transformation that replaced existing phone systems including Aspect, Avaya, Lyrical with CISCO and replaced Agent Workbench CTI toolbar with a bespoke UCIT, helping to deliver CISCO.
- Designed and delivered an ‘end of day’ experience for customers already in queue when calltypes closed and developed a report that identified impacted customer phone numbers.
Jan 2013 - Dec 2020
Senior Resouce Analyst
- Created Online Digital Department Resource team. Balanced cross channel performance including Voice, Email and Webchat by creating new reports, Training and delivery, Process mapping and creation with key stakeholders.
- Assembled a new Resource team, ensured delivery of KPIs for a new Digital business unit responsible for email and telephony technical queries. Implemented changes in operating that led to 90% of emails being resolved.
- Formulated a process to migrate the role profiles of 5k front office staff from Siebel to SAP without any loss of functional access to systems by mapping old to new via a range of resource tools.
Apr 2009 - Jan 2013
Business Transformation Manager
- Developed processes for each complex query type including timescales with both internal and 3rd party stakeholders. Balanced conflicting departmental demands ensuring staff were confident, empowered and productive.
- Created from concept, a Front Line Support department to account handle complex enquiries. Resolution times halved by having dedicated staff, processes and 3rd party engagement.
- Developed an automation idea from concept through to implementation and influenced key stakeholders, resulted in winning the Chief Executives award in Monte Carlo.
Jul 2004 - Apr 2009
Team & coworkers
Colleagues at ENGIE
Other employees you can reach at engie.com. View company contacts for 64856 employees →
VL
Veronika Letendart
Colleague at EngieGreater Paris Metropolitan Region, France
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JJ
Jean-Jacques Jadot
Colleague at EngieBrussels Metropolitan Area, Belgium
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LB
Lucie Boiselle
Colleague at EngieMetz, Grand Est, France, France
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FM
Fouzia Mellouk
Colleague at EngieFrance, France
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AB
Adco Bakker
Colleague at EngieHendrik-Ido-Ambacht, South Holland, Netherlands, Netherlands
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YY
Yan Yan
Colleague at EngieHouston, Texas, United States, United States
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JL
Jean-Baptiste Lefebvre
Colleague at EngieGreater Paris Metropolitan Region, France
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YR
Yann Raïlo
Colleague at EngieFrance, France
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SL
Salah Laissaoui
Colleague at EngieBiskra, Biskra, Algeria, Algeria
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LG
Laurent Guitet
Colleague at EngieFrance, France
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Veronika Letendart
Colleague at EngieGreater Paris Metropolitan Region, France
View →
JJ
Jean-Jacques Jadot
Colleague at EngieBrussels Metropolitan Area, Belgium
View →
LB
Lucie Boiselle
Colleague at EngieMetz, Grand Est, France, France
View →
FM
Fouzia Mellouk
Colleague at EngieFrance, France
View →
AB
Adco Bakker
Colleague at EngieHendrik-Ido-Ambacht, South Holland, Netherlands, Netherlands
View →
YY
Yan Yan
Colleague at EngieHouston, Texas, United States, United States
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JL
Jean-Baptiste Lefebvre
Colleague at EngieGreater Paris Metropolitan Region, France
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YR
Yann Raïlo
Colleague at EngieFrance, France
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SL
Salah Laissaoui
Colleague at EngieBiskra, Biskra, Algeria, Algeria
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LG
Laurent Guitet
Colleague at EngieFrance, France
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4 education records
David Hobson education
Phd, Chemistry
Bachelor Of Science (Bsc), Chemistry, 2:2
Education record
Barnsley Sixth Form College
Education record
Dearnside Comprehensive
FAQ
Frequently asked questions about David Hobson
Quick answers generated from the profile data available on this page.
What company does David Hobson work for?
David Hobson works for ENGIE.
What is David Hobson's role at ENGIE?
David Hobson is listed as I.T. Business Analyst at ENGIE.
What is David Hobson's email address?
AeroLeads has found 1 work email signal at @centrica.co.uk for David Hobson at ENGIE.
Where is David Hobson based?
David Hobson is based in Leeds, England, United Kingdom while working with ENGIE.
What companies has David Hobson worked for?
David Hobson has worked for Engie, Dwp Digital, Newday, and British Gas.
Who are David Hobson's colleagues at ENGIE?
David Hobson's colleagues at ENGIE include Veronika Letendart, Jean-Jacques Jadot, Lucie Boiselle, Fouzia Mellouk, and Adco Bakker.
How can I contact David Hobson?
You can use AeroLeads to view verified contact signals for David Hobson at ENGIE, including work email, phone, and LinkedIn data when available.
What schools did David Hobson attend?
David Hobson holds Phd, Chemistry from University Of Leeds.
What skills is David Hobson known for?
David Hobson is listed with skills including Data Analysis, Analysis, Energy, Stakeholder Management, Chemistry, Resource Management, Project Delivery, and Change Management.
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