Andrea Mendoza Email & Phone Number

San Pedro Sula, Hn

Charlotte, North Carolina, United States

Boston, Massachusetts, United States

• Managing and nurturing enterprise customer relationships with careful and effective communication.• Portfolio of enterprise clients with 50+ locations and expansions.• Content creation and webinar leadership for internal customer resources.• Improving customer retention through active listening and problem-solving.• Cross-functionality within the company in regards to successful advising and trouble-shooting.• Increasing customer value through upsales and product discovery.

San Pedro Sula, Cortés, Honduras

• Generated new business opportunities for the company by identifying, contacting, and qualifying potential customers.• Responsible for creating and managing leads through the sales pipeline.• Managed leads through the sales pipeline by setting appointments, following up on leads, and tracking progress toward meeting sales goals.• Collaborate with the sales team to develop strategies for reaching sales targets.• Use customer relationship management (CRM) software to manage leads and sales activities.• Attend networking events and trade shows to build relationships and generate leads.• Provide regular reports on sales activities and results to management.

San Pedro Sula, Cortés, Honduras

• Leading the social media department, including hiring and training staff.• Responsible for marketing, creating content, scheduling posts, andmonitoring social media metrics.• Identifying new radio and social media advertising sales leads, includingradio spots, social media posts, and sponsorships.• Creating visual aids and presentations for sales pitches.• Content creation, curation, advertising, and design.• Videographer and video editor for television and social media production.• Event planning and coordination.

San Pedro Sula, Cortés, Honduras

I taught the Advertising Photography course under the direction of the Communications and Advertising Sciences department at the University of San Pedro Sula.

San Pedro Sula, Cortés, Honduras

•As the account manager for the national sporting goods retailer Sportline America, I was responsible for translating the client's requests to the creative department and solving any conflicts that occurred between the two.• Budget control and event organizing.• Product, ad campaigns, and event photography for the account.

Indianapolis, Indiana, United States

Call center agent and representative for the Financial Aid department at Ivy Tech Community College, which consisted of providing users with information and support regarding products or services, resolving transaction errors, loan application procedures, and reviewing account statements.

Associate’S Degree, Design And Visual Communications, Photography

Education record