Dave Redfern Email & Phone Number

Manchester, Greater Manchester, United Kingdom

Manchester, United Kingdom

I’m a Senior Unified Communication Engineer involved with all aspects of offering, delivering and maintaining hosted Unified Communications to SME and large enterprises across virtualised, cloud based, multi data centre platforms. Working as part of a highly skilled team I'm focused on delivering world class communication and collaboration solutions based around the Microsoft suite of products.On a daily basis I work with Active Directory, SQL server & Reporting Services, PowerShell, Telco providers, Session Border Controllers (ACME/Oracle), System Centre Operations Manager, LAN/WAN & MPLS infrastructures, Microsoft Exchange /Unified Messaging, Office 365 and other related technologies.My duties Include : Solution planning, design & delivery; Test & delivery of updates/upgrades; Capacity planning; PSTN\PBX integration; Provide 4th line support to numerous dedicated and Multi-Tenant solutions comprising of Lync 2010/2013 Skype for Business 2015, Lync Hosting Pack (Lync Multi Tennant) LHP2 and Exchange 2010/2013; Provide technical support to Sales & Presales both directly and indirectly to customers and partners; Review existing processes and design/develop automated solutions to streamline delivery, support and service offerings; Assist with selection/assessment of new technologies and solutions as part of the product introduction process; Help maintain company accreditation by passing relevant industry exams.

Manchester, United Kingdom

I’m a Senior Unified Communication Engineer involved with all aspects of offering, delivering and maintaining hosted Unified Communications to SME and large enterprises across virtualised, cloud based, multi data centre platforms. Working as part of a highly skilled team I'm focused on delivering world class communication and collaboration solutions based around the Microsoft suite of products.On a daily basis I work with Active Directory, SQL server & Reporting Services, PowerShell, Telco providers, Session Border Controllers (ACME/Oracle), System Centre Operations Manager, LAN/WAN & MPLS infrastructures, Microsoft Exchange /Unified Messaging, Office 365 and other related technologies.My duties Include : Solution planning, design & delivery; Test & delivery of updates/upgrades; Capacity planning; PSTN\PBX integration; Provide 4th line support to numerous dedicated and Multi-Tenant solutions comprising of Lync 2010/2013, Lync Hosting Pack (Lync Multi Tennant) LHP2 and Exchange 2010/2013; Provide technical support to Sales & Presales both directly and indirectly to customers and partners; Review existing processes and design/develop automated solutions to streamline delivery, support and service offerings; Assist with selection/assessment of new technologies and solutions as part of the product introduction process; Help maintain company accreditation by passing relevant industry exams

Involed with all aspects of design, development and delivery of cient solutions as well as working within the bid process on client tender responses.The role requires being able to act confidently on own initiative as well as being able play key roles as part of a wider team activity or objective.Skills include design and development of complex IVR solutions based upon the Call Center platforms. As well as some development experience of bespoke applications.This period has seen involvement in design, delivery and service activities on the following vendor products. Aastra(Ericsson) MXOne (Telephony Switch & Telephony Server) Aastra(Ericsson) DNA Suite Aastra(Ericsson) Application link Aastra(Ericsson) Collaboration link Aastra(Ericsson) Solidus eCare Suite Mitel MCD 4.1 Mitel CCM (Prairiefyre) Genesys Call Centers [Framework] Genesys Call Centers [Routing] Genesys Call Centers [Reporting] Genesys Call Centers [GVP] Genesys Call Centers [VTO] Genesys Enterprise Telephony [GETS] Microsoft Exchange 2007 Microsoft Exchange 2010 Microsoft Live Communications Server 2005 Microsoft Office Communications Server 2007 Microsoft Office Communications Server 2007(R2) Microsoft Lync Server 2010 Dialogic 1000 / 2000 series Gateways Dialogic 3000 / 4000 series GatewaysThe current focus is around Unified Communications offerings with implemenation experience of 10+ OCS2007 / 2007R2 deployments including Enterprise Voice, Remote access Exchange 2010/2007 Unified Messaging.

Development and support of various applications - Ericsson DNA, Ericsson Solidus, Ericsson Application Link, Ericsson CCM, Ericsson CCA. Plus various bespoke applications around Ericsson Enterprise products.

Responsible for design and delivery of technical training courses aimed at upskilling Ericsson technical staff on various aspects of Telecoms and IT. The scope of training ranged from Basic PC principles through to Ericsson specific solutions and applications including :Basic Transmission PrinciplesEricsson / Aastra MD110 Call CenterEricsson / Aastra Application Link and CTI enablementEricsson / Aastra Call Center AssistantEricsson / Aastra Solidus eCare Call Centre

Field Service Controller- Providing remote diagnostics and support to customer networks to a large portion of the UK and NI. Provide line support to Field Service Staff. Responsible for mainting BSI accreditation for the Northern element of the Ericsson Enterprises Service Desk.

Field Service Engineer - Maintaining MD110 PBX and associated equipement

Transmission systems , Part of a team providing central provisioning ,testing & maintenance of Kilostreams over ACE Network.

Worked on Transmission systems, High Order PCM systems, TDM systems, Private Wires , Microwave systems...

3 year apprenticeship at BT (Manchester South)

Hnc Telecommunications

C&G 730, Adult Education (Teaching Qualification )