Drew Barnes Email and Phone Number

• Monitored system performance and conducted regular maintenance, including software updates, patch management, and data backups to ensure system reliability and security.• Managed user accounts and access rights in Active Directory and other enterprise applications, enhancing data security and compliance.• Documented troubleshooting procedures and created user guides, contributing to a 20% reduction in recurring support requests.• Collaborated with cross-functional IT teams and vendors to resolve complex technical issues and support IT projects, including system upgrades and new technology rollouts.• Appointed regional head of electronic recycling. • Coordinated distribution of software licenses for the region • Collaborated with the team for office setups that consist of:o Server stack build o AP placementso Workstation setups o Account physical access • Server migration from ESX to Hyper-V for the region o Coordinated with teams for hardware and software inventory tracking, ensuring all resources were properly documented and configured ahead of migrationso Managed network configurations including DNS records, static IP assignments, and setting up virtual switches on Hyper-V hosts for seamless network integrationo Set up RAID arrays and storage configurations on new servers to ensure data redundancy and performance, following best practices for logical drive creation and firmware updateso Executed server migrations for satellite offices, including planning, pre-staging tasks, and onsite setup to ensure seamless transitions from existing VMware infrastructure to new Hyper-V

Boosted the company’s Microsoft Azure Secure Score by improving the security of all employee-associated accountso Implemented Multi-Factor Authentication (MFA) as recommended by the National Institute of Standards and Technology (NIST) and the Department of Defense (DoD)o Deactivated legacy policieso Implemented policies such as user risk, and sign-in risk • Effectively collaborated with relevant stakeholders to produce SOPs concerning ITo On-boarding and Off-boardingo How to use Microsoft products used within the company • Worked closely with a team to develop policy implementation statements for a contract deliverable