Drew Blankenship Email and Phone Number
Drew Blankenship work email
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Drew Blankenship personal email
With over 14 years of experience in information technology, I am a seasoned and skilled technical support engineer who thrives on solving complex problems and delivering exceptional customer service. My mission is to help customers achieve their security goals by leveraging cutting-edge technologies and best practices. I have a strong background in Endpoint Detection and Response (EDR) and Next-Generation Antivirus (NGAV) solutions.In my most recent role as a Senior Technical Support Engineer at VMware Carbon Black, I resolved EDR and NGAV support cases through log analysis and troubleshooting. I was a subject matter expert on sensor architecture and a mentor and trainer for technical support engineers. I also contributed to the development and maintenance of knowledge base articles as a Knowledge-Centered Service (KCS) coach and author. I demonstrated my problem-solving, consulting, and relationship-building skills by providing timely and effective solutions to customer issues and ensuring their satisfaction and success.
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SpecialistLseg (London Stock Exchange Group) Apr 2024 - PresentCreve Coeur, Missouri, United States -
Senior Technical Support EngineerVmware Carbon Black Sep 2020 - Jul 2021RemoteResolved EDR and NGAV Support Cases through diagnostic and log analysis. Subject matter expert on Sensor Architecture. Mentored and trained Technical Support Engineers. KCS coach and author, responsible for the development and maintenance of Knowledge Base articles. -
Customer Success Account ManagerMicrosoft Feb 2020 - Sep 2020RemoteDrove Public Sector Digital Transformation efforts through a systematic assessment and mapping of On-Premise technologies to SaaS Offerings. -
Technical Account ManagerVmware Carbon Black Jul 2018 - Feb 2020Remote2 Time President’s Club recipient for exceptional service. Trusted Advisor to portfolio of Platinum Accounts. Responsible for all Technical aspects of the EDR and NGAV deployments. Utilized diagnostic utilities to resolve Product Issues and engaged Development teams via Bug Reports authored in JIRA.KCS Coach and Author, responsible for Knowledge Base articles development and maintenance.
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Senior Partner Solutions ManagerVmware Carbon Black Apr 2017 - Jul 2018RemoteConsulted MSSP, IR, and Resell Partners to deploy, operate, and maintain Carbon Black solutions worldwide.. Provided training to the Partner’s technical team and built trust through continued mentorship.
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Cyber Systems OperatorAir National Guard Aug 2005 - Aug 2017WorldwideServed Globally to Install, Configure, and Manage hardware and software solutions for US Armed Forces. Trained and Mentored Airman to provide IT Assistance and maintain a high level of cyber security. Red Team operator for annual Cyber Shield exercises. System Administrator for 40+ Windows and Linux Servers and 1200+ Air National Guard Members. -
Cyber System OperatorAir National Guard Jan 2006 - Sep 2011
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ConsultantMicrosoft Oct 2014 - Apr 2017RemoteAssessed, planned, and deployed Microsoft technologies based on a deep understanding of the product capabilities, best practices, and a thorough understanding of the customer’s requirement and environment. Provided insight to customers on how to effectively and securely adopt cloud services, such as Office 365. Focused on SharePoint solutions for large Public Sector customers.
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Senior ConsultantBooz Allen Hamilton Mar 2014 - Oct 2014O'Fallon, Illinois, United StatesInstalled, configured and managed a large Enterprise deployment of SharePoint. Assessed performance and developed a robust and resilient architecture. Designed and deployed a virtualization suite to support client objectives of a reduced hardware footprint and higher availability. (Bridge Contract from Akima Position) -
System EngineerAkima Nov 2012 - Mar 2014Scott Afb, Illinois, United StatesLead SharePoint Engineer for a Global Public Sector entity. Built a vast network to ensure that project deadlines were met and utilized virtualization to reduce costs and increase resilience. Redesigned the VMware Cluster and Storage Area Network to support the Air Force’s largest SharePoint Farm. Utilized PowerShell to migrate 3rd Party Content to SharePoint. -
Senior ConsultantBooz Allen Hamilton Sep 2011 - Nov 2012O'Fallon, Illinois, United StatesSupported Enterprise testing and validation efforts by maintaining a virtualized “Sandbox” of the production environment for all integration efforts for a Global Active Directory consolidation. Maintained full stack of virtualization environment and ensured compliance with all secure hardening directives. Managed the SharePoint and CRM instances that support over 90,000 users.
Drew Blankenship Skills
Drew Blankenship Education Details
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Information Technology
Frequently Asked Questions about Drew Blankenship
What company does Drew Blankenship work for?
Drew Blankenship works for Lseg (London Stock Exchange Group)
What is Drew Blankenship's role at the current company?
Drew Blankenship's current role is Senior Support Engineer | KCS Coach | Cybersecurity Expert.
What is Drew Blankenship's email address?
Drew Blankenship's email address is bl****@****are.com
What schools did Drew Blankenship attend?
Drew Blankenship attended Community College Of The Air Force.
What skills is Drew Blankenship known for?
Drew Blankenship has skills like Account Management, Cloud Computing, Relationship Building.
Who are Drew Blankenship's colleagues?
Drew Blankenship's colleagues are Libin Kuriakose, Sumalatha Muniraju, Olivia Hagger, Nicole Padas, Brian Quinn, Rahul Ghodke, Suttipong Thongbankor.
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