Senior Analyst
Current‣ One of a handful of analysts selected to work in tandem with engineering tasked with leveraging big data to help improve and tune detection efficacy for the Falcon sensor‣ Part of a hand-picked team tasked with scoping, documenting, and ‣ Managed a multi-part, multi-team project to overhaul the interview process for Falcon Complete, including technical challenge, interview questions, training, and setting up maintenance and communication channels‣ Led the Proof of Experience (PoE) team, expanding the team from 2 to 8 while presenting over 30 live demonstrations for potential clients in 2023 ‣ Part of a small group of analysts charged with creating and maintaining scenarios for training and PoE demonstrations‣ Worked with fellow analysts on a project to build out both infrastructure and training for analysts to safely do binary triage‣ Chosen to lead multiple webinars for Falcon Complete—presenting live for hundreds of potential and current customers‣ Identified, documented, and reported dozens of bugs and issues in both internal tools and the sensor‣ Used proprietary and open-source tooling to triage and surgically remediate malware and malicious activity (including hands on keyboard activity) within thousands of client environments across dozens of verticals‣ Provided customers with white glove customer service, both via email and over voice, giving detailed explanations, guidance, and assistance with our services‣ Functioned as a Falcon Complete quarterback, delegating to our quick response team (QRT) ensuring that we meet our service level agreements (SLAs)