• Created new web based system to consolidate key business information and language translation processes• Integrated hundreds of employees and clients, and thousands of contractors into new translation management workflow• Facilitated on-time delivery of special translation and document conversion projects, supporting project managers with exceptional cases• Maintained ‘Fortis’ suite of custom computer­assisted translation software used by thousands of translators worldwide• Designed and implemented custom software solutions for complex business scenarios• Trained international user base (remote and in-person) on how to work with custom software

• Negotiated copyright licenses for electronic reserve items with professors and publishers• Compiled reports and kept detailed statistics on royalty costs• Reformed outdated filing system to be more flexible and easy to use• Standardized statistic gathering process to make reports more meaningful

· Worked with clients on special projects (DVD authoring, photo restoration) · Helped customers select digital cameras and other technical equipment