With 5+ years of experience as a software QA engineer, I provide testing services for web and mobile applications, ensuring quality and functionality across various platforms and devices. I have successfully completed numerous projects at Q-softpro, a leading software development company, where I analyze business and technical requirements, create and execute test cases, identify and report defects, and perform API testing using tools such as Jira, Postman, Swagger, and SQL.Prior to joining Q-softpro, I gained valuable experience in IT and customer service, working as an internal help desk support and an ATM helpdesk for global companies. I have a proven track record of resolving technical issues, facilitating IT operations, monitoring software and hardware performance, and maintaining customer satisfaction. I also have a bachelor's degree in business administration and an advanced software QA testing course certificate. My mission is to deliver high-quality software solutions that meet the needs and expectations of the clients and users.