• Provided testing services for numerous projects in the development of web and mobile applications. • Analyzed businesses and technical requirements and suggested improvements to new features.• Created, updated, and executed test cases/test sets using Jira/Xray.• Set up and configured test environment and execution of test cases for functional, integration, system, end-to-end, and regression.• Wrote SQL queries for verification of test results against HeidiSQL database.• Identified software defects, analyzed, and reported bugs, verified fixed bugs.• Performed API testing: created requests, wrote tests, and ran collections (Postman, Swagger).• Converted manual test cases in accordance with Behavior Driven Development (BDD) approach.• Worked with Selenium WebDriver, Cucumber/Gherkin Javas test automation framework, and GitHub as version control tool.• Evaluated HTML and CSS code changes with Chrome Dev Tools.• Conducted testing of mobile applications for Android platform using different physical mobile and virtual devices. • Collected and analyzed logs using ADB command tool for Android applications.• Generated test execution reports and presented test results at the team meetings, provided feedback on the application functionality and testing process. • Participated in Sprint Planning, and Sprint Retrospective meetings to discuss and develop new testing techniques/methods and process improvement recommendations.

• Oversaw execution of all technological maintenance issues remotely or with engineers for 1000+ ATM locations, globally• Monitored global ATM troubleshooting in collaboration with engineers to achieve streamlined resolution of daily tickets• Diagnosed, troubleshot, and resolved hardware, software, and system problems, and replace defective components • Generated and maintained reports in the company database on weekly status updates and workorders

• Served as associate of Help Desk support–administered all basic IT related issues for internal customers • Educated hospital staff; provided coaching and help desk support in relation to all company software programming • Communicated with users, specialists, and vendors for all technical troubleshooting and support

• Assisted Verizon customers with phone-related issues, resolving a high volume of daily phone calls (50+ per day)• Supervised and trained 70+ new associates; provided coaching and mentorship to ensure maximized performance and productivity • Led hiring of new associates, supervisors, and training supervisors in collaboration with human resources teams • Compiled progress reports for Regional Manager and spearheaded all scheduling of employees

• Managed a heavy volume of customer service phone calls and maintenance case reports (75+ per day) • Performed hiring, training, and supervising of new and existing associates • Collaborated weekly with senior leadership to present progress reports and provide input to implement process improvements• Aided Social Workers in preparing legal documents for court hearings