Drew C. Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

- Detecting and responding to incidents in real time, including configuring and managing Sentinel analytical rules.- Proactively monitoring Sentinel, promptly responding to security incidents for minimised impact and swift resolution.- Incident response efforts during cybersecurity breaches, containing and mitigating its impact, and providing comprehensive.

Murdoch, Western Australia, Australia

• Reporting to the EUC Manager working to support Fiona Stanley Hospital:
• Working a 4 on 4 off roster days and nights to maintain 24/7 support.
• Responsible for 2nd, 3rd line support resolution.
• Network port patching,
• Mobile and wireless phone configuration and support as well as all end user devices.
• Supporting Corporate, Clinical and Facilities Staff technological requirements during the COVID19 Pandemic.

Murdoch, Western Australia, Australia

Reporting to the Service Desk Manager working to support Fiona Stanley Hospital: Same role as with BT below, however due to a company merge contract change I was hired through Serco to continue in the Service Desk role.

Perth, Australia

• Reporting to the Service Desk Manager working to support Fiona Stanley Hospital:
• Working a 4 on 4 off roster days and nights to maintain 24/7 support.
• Logging all calls via email and phone within BMC Remedy and SmartIT, Agility and HPSM Service manager.
• Ensuring the availability of the Service Desk service meets and exceeds defined service levels.
• Ensuring contractual KPI’s with customers are met.
• Undertaking maintenance and administrative activities.

Perth, Australia

• Conducting daily backup checks, and systems monitoring.
• Maintaining customer environments.
• Planning, delivering, and reporting on scheduled and proactive maintenance.
• Working to resolve service requests and incidents in line with Cirrus SLAs.
• Remote support and customer site visits for onsite support.
• Establishing documentation and maintaining KBAs for managed services.

Perth, Australia

• Continuing my role with Arjo after returning to Australia with a wider array of support. Responsible for APAC region support 1st, 2nd line.
• Worked Closely with Onboarding teams to ensure a successful outsourcing of the APAC Service Desk.
• Enhanced PC and Laptop build lists to ensure more accurate deployments to users.

Luton, United Kingdom

• Providing 1st & 2nd line technical and operational support for EMEA & APAC customers
• Supporting an estate of 4500+ users, across multiple sites
• Using local and remote tools/practices, to support users
• Working within a structured ITIL aligned framework
• Using logical analysis to quickly identify issues/implement solutions
• Creating/amending/using knowledge documents/processes

General Bar duties & service

General Bar duties

General bar duties, bar supervision, opening and closing, menu creation.

General bar duties, bar supervisor, staff training

Master Of Cyber Security

Return to tertiary study to obtain master’s through ECU’s accelerated study mode.

Bachelor Of Science (Cybersecurity), Computer And Security Science

Activities and Societies: CASSA Studying Cybersecurity focussing on information security, Computer Forensics, Information Warfare, IT.

High School, High School

High school

High School, High School

Activities and Societies: General High School Education General High School Education