Drew Gersbach Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As a Pro I was focused on the business/sales side of the retail experience. This gave me the opportunity to share my passion for customer service and product knowledge. It also provided me a significantly larger team to lead. I was responsible for 'looking around the corner' when it came to technology and trends and answering the most complicated/difficult customer scenarios or questions.I regularly connected with our corporate mobile partners and developed strategies and… Show more As a Pro I was focused on the business/sales side of the retail experience. This gave me the opportunity to share my passion for customer service and product knowledge. It also provided me a significantly larger team to lead. I was responsible for 'looking around the corner' when it came to technology and trends and answering the most complicated/difficult customer scenarios or questions.I regularly connected with our corporate mobile partners and developed strategies and training for employees to find success with otherwise complicated contract systems.I successfully completed a Leadership experience, and continued to support the Leadership team when needed. Show less

Vancouver, British Columbia, Canada

My new role involved a mix of facilitation and training, product knowledge beyond Apple branded products, leading the training team and focusing on team based results.

Vancouver, British Columbia, Canada

As a Creative, I taught individuals and groups how to use their technology. Facilitated staff training courses for new hire groups, and led technical training courses as well as leadership training for employees in British Columbia.I became an Accessibility Champion for the market, built up the teams knowledge with supporting those with accessibility needs and partnered with groups like the Neil Squire Society to be involved with recruiting.

Edmonton, Alberta, Canada

Successfully completed training as a new market Creative to support in the opening of Apple Stores across Western Canada. Became Apple Certified with the Pro Applications (Final Cut Pro, Aperture, and Logic).NSO Mentor for Market Mall Apple Store in Calgary (2008)NSO Mentor for Polo Park Apple Store in Winnipeg (2009)NSO Panel Interviewer for Southgate Centre Apple Store in Edmonton (2010)

Edmonton, Alberta, Canada

As a Graphic Designer for the entire institute, I would work with department heads and Deans to identify opportunities for marketing material to showcase their program. This included a close working relationship with the photography department and the communications team.

Certificate, Leading Professional Teams

Certificate (Honours), Graphic Communications