Creating client focused proposals, managing bid sites, and implementing content management software (RFPIO), to improve RFP opportunity response. Includes planning, writing and editing informative, concise and persuasive content.

Tasked with creating client focused proposals, presentations, and other sales-related documents with members of enterprise team and Business Development Executives. Includes planning, writing and editing creative, concise and innovative documents across all service lines.

Tasked with developing and assisting on comprehensive technical materials, which included operator manuals, technician guides, and technical data packages for products such as an Integrated Navigation & Tactical System., a WECDIS system, a Central Alert Management system, and associated products.

Tasked with creating complete user-facing technical materials for a software system with transportation dispatch and operations control with full accounting and maintenance functionality.

Worked with a U.S.-based client that provided a secure Enterprise Identity Bridge that enables single sign-on, federated identity management, mobile identity security, API security and social identity integration.

Created client focused proposals, presentations, and other sales-related documents with other members of the national team of proposal writers and Business Development Executives. Included planning, writing and editing creative, concise and innovative documents across all service lines.

Responsible for planning, writing, editing, coordinating and tracking proposal submissions to clients such as Lockheed Martin, Department of National Defence (CDN), Department of Defense (US), United States Coast Guard, Ministry of Defence (UK) and United States Marine Corps.

Responsible for creating and managing technical documentation for internal and external users.• Developed software development kit (SDK) documentation which assisted system integrators to integrate NGRAIN core technology and 3D equipment simulations into existing applications such as courseware, technical manuals, and performance support applications. • Developed close working relationships with core technology developers and software engineers to establish clear lines of communication, arrange subject matter expert interviews, and maintain a comprehensive set of documentation for an internal engineering department and external clients for implementation into existing 3D software products and support applications.• Created an implementation guide for system integrators, instructional system designers, training instructors, 3D artists, and content developers. • Created a suite of product-based multimedia training applications that are currently used at on-site training sessions.• Restructured internal documents to XML-based format to repurpose and manage high volumes of content, speed up time-to-market, improve quality and accuracy of content, and increase staff efficiency.• Supplemented current responsibilities by providing content for product support website and documenting additional products.

Wrote product documentation, training outlines and acceptance test cases that improved communication between internal and external team members. • Developed test scripts for internal software test builds before client deployment. Performed manual software testing for GUI implementations and looked for usability issues before release to clients. Developed an internal prototype of Issue Resolution software to improve user ability for internal staff and external clients.• Organized training content and conducted product-knowledge sessions in New York, Los Angeles, Milwaukee, and Panama City, Panama for associated clients.• Created comprehensive User Manuals and System Manuals for Singapore Airlines, Air Emirates and Lan Chile. Also developed Acceptance Test Specifications, which were used by clients for their internal testing procedures.• Developed training manuals, training courses, and conducted a 1-week Pilot Station training (in Singapore) for Singapore Airlines staff on custom client software. Conducted 10-week worldwide training course in Singapore for Singapore Airlines staff sales staff, administrative staff and General Managers.• Documentation procedures were defined and controlled which ensured the integrity of specific project source documentation and management strategies were implemented to the Software Development Team and Project Managers.• Liaised with system administrator in developing a documentation tracking system and bug-tracking system, which enabled all employees to clearly identify and document/track issues with related software projects.

Managed and implemented a comprehensive documentation management strategy for the company's CDMA IS-95 project and recommended internal processes, usability research, planning, and proposed future enhancements for IS-2000 project. • Created a complete inventory of documentation, updated/edited key documentation, formatted standards and applied branding to existing documentation. Designed Framemaker session(s) for the benefit of engineers to facilitate future updates to technical documentation.• Recommended comprehensive documentation management strategies to the CDMA Program Manager and implemented for sites in Vancouver, San Jose and Dallas.• Defined documentation procedures which ensured the integrity of source documentation owned by specific groups.• Developed documentation tracking system with the Software Process Manager, which enabled all employees to identify document states and coordinated documentation review processes.

Assisted in the creation of installation and system administration user guides, and planned, wrote and programmed digital documentation for company software product.• Recommended internal processes, extensive usability research, planning, and proposed enhancements for future software releases (re-defined to address software interface and usability issues). • Managed needs analysis, usability recommendations and troubleshooting internal processes. • Liaised with the Core Technologies Group, the team began the transition to C.A.S.E. tools and related requirement management systems, specifically Requisite Pro and the Rational Unified Process.• Initiated and led the implementation of the Information Management department, tasked with visual interface design, usability and prototyping.• Created company intranet to improve accessibility and communication among all departments and integrated same with Outlook 2000 and documented metrics methodology for development team in spare time.• Created web-based distribution method for documentation for access by international field staff.• Created department-specific “digital dashboards” using Outlook 2000.• Developed usability framework for implementation in software development cycle.