Mike Chang Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

-Built personalized client relationships to determine their expenses, incomes, risk tolerance, and financial objectives to develop a financial plan-Managing and updating client portfolios and make certain that all information is updated with due diligence and compliance-Reviewed and followed up with clients on a regular basis to understand life or economic changes and reconstructed or modified financial plans accordingly

Vancouver, British Columbia, Canada

-Consistently met and exceeded sales goals and ensured customer satisfaction with products-Provided benefit-focused advice to meet client needs-Promptly resolved customer issues and built client relationships-Ensured all necessary due diligence had been performed throughout each transaction-Recommended and referred clients to the appropriate member of the sales team to assist with more complex requests-Provided legendary customer service and increased customer confidence to win repeat business-Provided support for colleagues and trained colleagues during the on-boarding process to increase colleague confidence

Vancouver, British Columbia, Canada

-Actively monitored phone calls and ensured all calls have either been picked up or followed up-Ensured all customers are welcomed with a warm and friendly greeting-Supported the sales team as well as the front line staff whenever possible-Identified opportunities for new and existing clients and guide them to the appropriate contact person-Regularly perform lobby leadership and ensured all clients have been attended to

-Designed and developed responsive websites-Installed and implemented e-commerce plug-ins for the client's WordPress website to increase sales-Set up WordPress dashboard and educated clients on how to update and edit their website independently-Fixed, debugged, and optimized websites to minimalize loading times-Researched and communicated with clients to identify areas of opportunities to increase sales

Richmond, British Columbia, Canada

-Greeted and welcomed customers-Assisted customers with outfit selections and pairings-Advised customers about the latest fashion trends-Studied all benefits and features of store products and competitor products to ensure complete customer satisfaction-Organization of store-front and coordinate store according to fashion categories