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Yaniv Hen Email & Phone Number
Account Manager
at
ScalePad
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 86%
Current company
Role
Account Manager
Location
Richmond Hill, Ontario, Canada
Company size
Who is Yaniv Hen? Overview
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Quick answer
Yaniv Hen is listed as Account Manager at ScalePad, a with 255 employees, based in Richmond Hill, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Yaniv Hen.
Yaniv Hen previously worked as Partner Success Manager at Scalepad and Sr. Onboarding Customer Success Manager at Sysaid.
Company email context
Email format at ScalePad
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ScalePad
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Profile bio
About Yaniv Hen
Over 15 years of experience serving the voice of the customer across multiple industries, from telecom to sports and special events.Experienced with traditional and Agile Program Management and specialized in the areas of ITSM Solutions, Customer Success, Journey Design, Change Management, Cloud Solutions, B2C and B2B Sales, Technical Call Center Operations and Business Process Design and Improvement.I am an Agile practitioner, Certified Scrum Master, Certified Scrum Product Owner, Certified in Agility for Marketing,ITIL 4 Certified, Advanced Certifed Customer Success Manager and Certified Mental Fitness Coach. Always seeking to partner and solve complex problems with a collaborative and innovative approach, while also being a pillar of support for individuals who want to improve their overall mental health through applying daily mental fitness excercises.Experienced with these frameworks, tools and methods:Agile | Scrum | SAFe | Kanban | ITSM | SDLC | Waterfall | Lean Tools | Six Sigma Tools | DMAIC | DMADV | Journey Design | Agile Marketing | IaaS | PaaS | SaaS | CRMCertifed Positive Intelligence Coach CPQC
Listed skills include Team Leadership, Telecommunications, Training, Microsoft Office, and 31 others.
Current workplace
Yaniv Hen's current company
Company context helps verify the profile and gives searchers a useful next step.
Scalepad
14 roles
Yaniv Hen work experience
A career timeline built from the work history available for this profile.
Partner Success Manager
Current
Nov 2024 - Present
Sr. Onboarding Customer Success Manager
Aug 2024 - Nov 2024
Onboarding Customer Success Manager - Mid-Market/Enterprise/Strategic
Jun 2022 - Nov 2024
Customer Success Manager | Mid-Market & Enterprise
Feb 2021 - Nov 2024
Sr Project Manager | Winterfest
Santa Lights @ Canada'S Wonderland
- Led the planning, logistics, inventory management and installation operations of over 1.2million lights across 12 sites in the park for their first ever Winterfest event- Led the documentation of training and safety procedures- Expanded installation operations to an additional 4 zones in the park to increase capacity due to event success
Sep 2018 - Feb 2020
Manager - Business Process Improvement & Design | Media
- Delivered a portfolio of projects that improved processes within Rogers Media Ad Operations and delivered additional projects that reduced French translation errors through the implementation of a centralized self - serve portal.
Feb 2017 - Aug 2017
Manager Continuous Improvement - Retail & Technical
- Developed and deployed a new continuous improvement team focused on improving retail customer experiences. - Managed a funnel of customer and employee process improvement opportunities that were affecting experiences across retail and technical support touch points. The team utilized Lean and Six Sigma methods and tools to identify the root causes of various broken customer and employee facing processes and worked cross functionally to Define, Measure, Analyze , Improve and Control the processes.
Jul 2015 - Feb 2017
Sr Business Process Improvement Analyst - Account Change & Retention
- Designed customer and employee facing business use cases, business requirements & processes for wireless, cable and internet products & services
Nov 2014 - Jul 2015
Business Process Improvement Analyst - Design & Support
- Designed customer experience and installation processes for technicians who installed Fiber to the home, and to the building.
Apr 2013 - Nov 2014
Project Analyst - Operations Readiness
- Delivered methods and procedures to training teams and call center employees for handling calls related to a cable TV network update.
Mar 2012 - Apr 2013
Senior Operational Assistant / Tier 2 - Cable Repair Support
Oct 2009 - Mar 2012
Assistant Manager - Promenade
Apr 2007 - Jun 2009
Account Manager - Wireless Sales
Tricell
Feb 2006 - Mar 2007
Team & coworkers
Colleagues at ScalePad
Other employees you can reach at scalepad.com. View company contacts for 255 employees →
SB
Skylar Bayliff, Cpa Auditor
Colleague at ScalepadMontreal, Quebec, Canada
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TS
Trevor S.
Colleague at ScalepadBoise, Idaho, United States
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YL
Yannick Le Carre
Colleague at ScalepadVancouver, British Columbia, Canada
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DG
Drew Gersbach
Colleague at ScalepadKelowna, British Columbia, Canada
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PP
Paul Picheca
Colleague at ScalepadBrantford, Ontario, Canada
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MC
Mike Chiodi
Colleague at ScalepadGreater Toronto Area, Canada
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BM
Behrouz Malekpour
Colleague at ScalepadGreater Vancouver Metropolitan Area, Canada
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RW
Randy White
Colleague at ScalepadMaple Ridge, British Columbia, Canada
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GT
Gary Tennant
Colleague at ScalepadVancouver, British Columbia, Canada
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DA
Derick A.
Colleague at ScalepadWest Vancouver, British Columbia, Canada
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Skylar Bayliff, Cpa Auditor
Colleague at ScalepadMontreal, Quebec, Canada
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TS
Trevor S.
Colleague at ScalepadBoise, Idaho, United States
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YL
Yannick Le Carre
Colleague at ScalepadVancouver, British Columbia, Canada
View →
DG
Drew Gersbach
Colleague at ScalepadKelowna, British Columbia, Canada
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PP
Paul Picheca
Colleague at ScalepadBrantford, Ontario, Canada
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MC
Mike Chiodi
Colleague at ScalepadGreater Toronto Area, Canada
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BM
Behrouz Malekpour
Colleague at ScalepadGreater Vancouver Metropolitan Area, Canada
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RW
Randy White
Colleague at ScalepadMaple Ridge, British Columbia, Canada
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GT
Gary Tennant
Colleague at ScalepadVancouver, British Columbia, Canada
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DA
Derick A.
Colleague at ScalepadWest Vancouver, British Columbia, Canada
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FAQ
Frequently asked questions about Yaniv Hen
Quick answers generated from the profile data available on this page.
What company does Yaniv Hen work for?
Yaniv Hen works for ScalePad.
What is Yaniv Hen's role at ScalePad?
Yaniv Hen is listed as Account Manager at ScalePad.
Where is Yaniv Hen based?
Yaniv Hen is based in Richmond Hill, Ontario, Canada while working with ScalePad.
What companies has Yaniv Hen worked for?
Yaniv Hen has worked for Scalepad, Sysaid, Sysaid Technologies Ltd., Santa Lights @ Canada'S Wonderland, and Rogers Communications.
Who are Yaniv Hen's colleagues at ScalePad?
Yaniv Hen's colleagues at ScalePad include Skylar Bayliff, Cpa Auditor, Trevor S., Yannick Le Carre, Drew Gersbach, and Paul Picheca.
How can I contact Yaniv Hen?
You can use AeroLeads to view verified contact signals for Yaniv Hen at ScalePad, including work email, phone, and LinkedIn data when available.
What skills is Yaniv Hen known for?
Yaniv Hen is listed with skills including Team Leadership, Telecommunications, Training, Microsoft Office, Analysis, Project Planning, Customer Service, and Project Management.
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