• Conducted network upgrades and migrations, reducing downtime and improving reliability• Collaborated with cross-functional teams to deliver scalable network solutions and support growing business needs.• Maintained detailed network documentation and SOPs to ensure consistent management practices.• Optimized network redundancy and failover protocols, ensuring minimal downtime and maximum reliability for critical systems.

• Maintain/Upgrade/Troubleshoot enterprise networking equipment and operating systems including but not limited to: Cisco Network Switches, Routers and Firewalls; Aruba wireless controllers; Cisco wireless controllers; Citrix Netscaler; Check Point Firewalls; Infoblox• Assist projects to upgrade, enhance and maintain the SCLHS enterprise network• Insure network compliance with SCLHS's IT Security policies• Troubleshoot and resolve network outages, including participation in an on-call rotation• Work with vendors to understand product road maps, end of lifecycle, and best practices information.• Administer/Configure/Use network monitoring and reporting tools such as: SolarWinds, Cisco Prime, NetMRI• Maintain accurate and up to date technical and non-technical network infrastructure documentation

• Monitor and handle troubleshooting of systems, dispatching to appropriate resource if unable to correct issue. • Troubleshoot PC and Printer based issues and utilizing remote software where appropriate. Adequately documents resolution to issues in ticketing software. • Keeps user base informed of systems changes (software/hardware upgrades, system unavailability). • Disseminates information to STSC and end user base when appropriate. Updates support staff regularly on the status of projects, trouble tickets and system changes.• Responds to voice mail, email and ticketing application messages according to priority schedule. Assists with writing problem-solving techniques to be put into ticketing software database.• Supports new systems or new facets of existing systems, and keeps abreast of technology changes. Participates as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone sets/systems installation, and backup systems.• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

• Monitor and handle troubleshooting of systems, dispatching to appropriate resource if unable to correct issue. • Troubleshoot PC and Printer based issues and utilizing remote software where appropriate. Adequately documents resolution to issues in ticketing software. • Keeps user base informed of systems changes (software/hardware upgrades, system unavailability). • Disseminates information to STSC and end user base when appropriate. Updates support staff regularly on the status of projects, trouble tickets and system changes.• Responds to voice mail, email and ticketing application messages according to priority schedule. Assists with writing problem-solving techniques to be put into ticketing software database.• Supports new systems or new facets of existing systems, and keeps abreast of technology changes. Participates as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone sets/systems installation, and backup systems.• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

• Created scripts in python to automate tasks such as data management, network statistics for troubleshooting remote employee network issues, and auditing• Takes support calls, creates and resolves tickets in the help-desk or escalates them to the appropriate department• Maintains the inventory of all computer equipment for the company• Reset users passwords in active directory and assign users to appropriate groups

• Highly skilled in multi-tasking daily, with driving a bus of 40-55 passengers, providing counseling to students on the bus, maintaining order on the bus, while staying in contact with dispatch over a two-way radio

Residential Customers• Troubleshooted PC’s, Chromebooks, Android, and IOS devices hardware: replacing screens, power supplies,• Optimize current and outdated hardware by upgrading RAM or migrating computers to SSD’s• Home security systems such as alarms, Cameras, and Audio Surveillance• Taught classes to individuals in Networking, Windows XP-Windows 10, hardware basic troubleshooting• Troubleshot and resolved boot loops caused by outdated drivers, by booting Windows into safe mode and updating out ofdate driversActive Investment• Installed and troubleshoot workstations, printers, scanners, routers• Consulted on purchases and set up of new equipment• Resolve various hardware/software issues; document and assess problems• Worked both on site and remotely to resolve issues.Massage Envy• Setup video and audio Surveillance indoor and outdoor including connecting video surveillance to the cloud for remoteviewingLaurel Public Library• Migrated public computers from Windows 7 professional to Windows 10 ProfessionalBelfair Log Plaza• Provided consultation to clients on applications, hardware troubleshooting, software and networking issues• Updated companies’ websites inside the Plaza and social media pages

• Responsible for troubleshooting technical and electrical components of flight control systems at tier 2 level • Adjusted, repaired, or replaced defective components based on analysis of test results, following schematics, and technical publications. • Logged reports and outcomes for all component issue as a resource• Troubleshoot and maintain AC, DC, digital, and Solid State Devices