Drew Mullen Email & Phone Number

Greenville, Sc, Us

Greenville, South Carolina, United States

Cleveland, Ohio, United States

Developed with leading healthcare systems, Axuall is a workforce intelligence company built on a national real-time practitioner data network. It connects healthcare organizations to a vast array of data, providing insights for network planning, analytics, and reporting, while dramatically reducing onboarding and enrollment time via provider-enabled digital credentials.

Westlake, Ohio, United States

Managed relationships with 17 multimillion-dollar health systems, accomplishing key organizational imperatives and driving end-user adoption to ensure the highest quality customer experience.● Developed and presented detailed, customer-specific budget checklists for each client, outlining anticipated expenditures for the upcoming fiscal-year, enabling my customers to secure approval for nearly $7 million in forecasted spend at the start of their budget cycles.● Elevated customer satisfaction as evidenced by a 50% improvement in overall health scores and a 13-point improvement in Net Promoter Score.● Fulfilled customer advocacy, engagement, and solution expansion objectives set forth by the business unit, attaining 100% of quarterly variable compensation metrics.

Chicago, Illinois, United States

Managed relationships with 20 multimillion-dollar physician groups, from frontline employees to C-suite executives, helping them achieve key business objectives and drive quality outcomes.● Conducting a tailored cadence of client-facing meetings to prioritize product support needs and establish issue-specific remediation plans for 30+ tickets per week.● Coordinated as many as 25 professional services engagements simultaneously, including new software deployments, application upgrades, and construction of third-party product integrations, providing visibility to project stakeholders.● Prepared 10 Executive Dashboards per month for client leadership, communicating the status of ongoing projects and open support tickets, identifying upcoming contract renewals, and alerting clients to past due A/R.● Created technology roadmaps for 12 key clients, positioning them to satisfy regulatory requirements and attest for state and federal reimbursement programs within the required timeframe, resulting in over $1 million of monetary incentives earned and penalties avoided over the course of our partnership.● Earned perfect 10/10 annual Account Management CSAT (customer satisfaction) scores from my clients while also achieving exemplary performance reviews.

Chicago, Il

Managed relationships with 20+ manufacturing, high-tech, and commodities trading firms, ensuring timely and accurate fulfillment of their inventory management and logistics needs.● Designed and implemented a warehousing and cross-docking supply chain management process for a major metal trading company, resulting in savings of over $200 per truckload.● Analyzed clients’ freight tenders, using current and historical data, to help key decision makers optimize their shipping decisions, reducing freight costs by 50% and doubling the number of on-time deliveries.● Developed new work policies for Strategic Account Managers, recommending staggered shifts to deliver follow-the-sun coverage for large clients, and a shared bonus pool to reward operations staff for growing an account.

Business, Marketing, Psychology

Activities and Societies: Phi Eta Sigma National Honor Society, Honoree Alpha Tau Omega, New Member Education Chair

Intercultural Communications