Drew Phipps Email & Phone Number

Orlando, Florida Area

Increased sales and improved the Guest Experience through the company's new GEM and SEA Program, which in turned developed selling techniques. With the focus on improving penetrations on Bealls Family of Store Credit Card and building a large loyal guest on our rewards program which improves on marketing the Beall's Brand. Store has been in a historical last place of the company score card for P&L, Sales, Gross Margin, Service, and Payroll. Since I join team our number 1 focus is driving service to a new level. YTD our store ranks #2 out of 68 Stores. With the focus on:► 98.6% in Fast and Efficient checkout YTD.► 98.7% in Friendly Service YTD.► Controlling and reducing Operational expenses (payroll, supplies, and energy), but not effecting the Guest Experience.► Processing new receipts to the selling floor in less than 8 Hours.► Partnered with corporate leaders in improve merchandise flow and adjacencies for a better guest shopping experience. I have expanding my development by being a training headquarters for our district. Teaching and developing new talent or current talent within upcoming roles. Driving them to a higher level of leadership and more productive in their roles of management for Bealls.

Orlando, Florida

Night management of hotel operations including guest check-in and check-out, guest service, reservations, PBX, valet services, building partners with housekeeping, engineering, and security staff, knowledge of HHonors program and benefits, and knowledge of OnQ system. ► Assist in monitoring room inventory, and reviewing upgrades and reports. Ensure front desk agents have current knowledge of hotel services and policies. ► Resolve guest issues in a timely, friendly, efficient manner. ► Support and assist agents in handling guest inquiries and requests.► Conduct and complete the Night Audit process from posting room revenue, balancing food and beverage, balancing House Account, reconcile charge transaction, and complete daily / end of month statements. ► Certified in CPR.

Myrtle Beach, South Carolina

► Assist in management of Front Desk operations including guest check-in and check-out, guest service, reservations, knowledge of HHonors program and benefits, and knowledge of OnQ system. ► Assist in monitoring room inventory, and reviewing upgrades and reports. Ensure front desk agents have current knowledge of hotel services and policies. ► Resolve guest issues in a timely, friendly, efficient manner. ► Support and assist agents in handling guest inquiries and requests.► Conduct and complete the Night Audit process from posting room revenue, balancing food and beverage, balancing House Account, reconcile charge transaction, and complete daily / end of month statements. ► Certified in CPR.

Leesburg Fl / Myrtle Beach Sc

► Increased sales and improved Customer Service through training and development of selling techniques and Clienteling skills. With the focus on opening new Belk Reward Cards to improve on marketing the Belk Brand. ► Successfully achieved a 98% on a corporate operational audit. One of the highest scores achieved in 2013. Reduced shortage from 1.98% to 0.04% by building team awareness and correct procedures of damaged goods. ► Communicated merchandise opportunities to regional manager and planning teams within corporate.

Plymouth Meeting Pa

► Grew sales through maximizing selling and customer service, elevating merchandise presentation and executing inventory management.► Transitioned store from Strawbridges to Macy’s during Federated/May Department Store merger in 2006.► Implemented store-own sales tactic execution and action planning process, installed customer service metric accountability and developed team to utilize new exception reporting system to drive sales and profitability.► Communicated merchandise opportunities to district merchant and planning teams.► Coached and directed executive team to motivate sales associates to solicit Star Reward credit application goals by reinforcing the benefit of new accounts, plus to include selling techniques on up selling merchandise.

Plymouth Meeting Pa, Alexandra Va, Towson Md, York Pa, Glen Burnie Md

► Grew sales through maximizing selling and customer service, elevating merchandise presentation and executing inventory management.► Transitioned store from Strawbridge’s to Macy’s during Federated/May Department Store merger in 2006.► Implemented store-own sales tactic execution and action planning process, installed customer service metric accountability and developed team to utilize new exception reporting system to drive sales and profitability.► Communicated merchandise opportunities to district merchant and planning teams.

Business Administration And Management, General

Business Management and Theater and Music

General Studies, Busniess

Activities and Societies: Show Choir, Theater and Arts, and Cross Country BikingBusiness Management, Theater, and Music. Plus I received.