Results-driven Customer Success Leader with highly developed skills in Client Education, Sales Enablement and Client Services. Trains teams to quickly understand a customer’s needs, leads their setup experience; helps customers fully realize the benefits of technology-based solutions; and drives customer success, renewal and retention. Promotes product adoption and ensures customers are using company solutions to achieve full business value. Known for building and developing Best-in-Class, sustainable pre- and post-sales support, customer implementations, customer success initiatives, and continuous improvement of company’s customer outcomes.CORE COMPETENCIES:Leadership • Strategic Planning • Customer Success • Account Management • Operations Management • People Development • Sales Enablement • Interpersonal Skills • Excellent Verbal & Written Communication Skills Project Management • Client Education • Cross-functional Collaboration Customer • Retention • Client Onboarding • Coach & Mentoring • Customer Advocacy • Customer Experience • Client Services • Leadership Development • Complex Problem-solving • Client Retention • Associate Engagement • P&L Management Performance Management • Change Management • Employee Recruiting & Retention • Interpersonal Skills