Shift Supervisor/Manager
CurrentDirected daily operations of the control center and provided notifications. Developed, evaluated, maintained and operated systems, devices, procedures and methods to safeguard information, property, personnel, operations and materials. Established and implemented policies and procedures for analyzing and evaluating character, background and history of employees and candidates for employment and other individuals gaining access to classified or other sensitive information, materials or work sites. Performed quality control evaluations to ensure Command Center operations objectives are met. Evaluated security and emergency situations and determined appropriate response. Coordinated real-time alarm and surveillance monitoring activities, gathered relevant facts regarding security or emergency and relayed information to other parties. Served as Primary Dispatcher for all medical, law enforcement and security incidents occurring on SSA Head Quarters property and outlined buildings. Managed over 400 alarm points on Lenel Security System and resolved clients problems, issues and complaints.Key Highlight:• Successfully managed priorities of emergencies within the dispatched units in accordance with established procedures.