Manage EIR whilst using multiple systems such as Revit, Navisworks, EDocuments and other BIM related software.Working with existing and new clients to provide their bespoke BIM project requirements via BIM execution plans (BEP) and Task Information Delivery Plans (TIDP).Manage the communication of BIM strategy, documentation and workflows to stakeholders whilst aligning to Uniclass structure and best practice (ISO 19650).Digital ambassador for BIM services and digital construction processes.Manage the rollout and implementation of clients needs and across a programme of works at a project level.Inputting in to digital risk identification and mitigation.Completing handover process with clients regarding COBie and other digital outputs such as IFC.

Created a Business for brownies, blondies and other sweet treats during lock down. Have been posting brownies across the country ever since!

Undertaking planning permissions and concept designs for extensions in and around the local area of South Kent.

My role is to manage a team of 4 document controllers, internal design teams and CDM systems across all live/on going major projects as well as looking for improvement opportunities across the company's information and document management protocols.We utilise multiple systems such as Aconex, Newforma, Business Collaborator, Conject, Asite, 4Project and Skandocs to issue packages of drawings to clients, meeting bespoke SLA's set by the internal project teams and their deadlines.I work with clients to create BIM execution plans and both suggest and implement improvements to processes to ensure consistency of information across multiple internal and external data stores. I also ensure all projects are compliant with Make’s ISO requirements and input into a wider strategy.I further manage both incoming and outgoing information making sure they are saved on the Make network with a clear and consistent file naming structure whilst adhering to our internal data management policies.I also deliver internal training workshops with teams, so that they understand design team systems and that the project information processes are kept accurate and consistent.I process and implement the PAS1192 processes throughout major projects. I support the internal design teams towards successful project delivery alongside liaising with key sub-consultants to help review scopes of work and manage their information workflows for and on behalf of Make.I am heavily involved in making Make GDPR compliant and I enforce the structure and systems in place to attain the quality of information we require to move forward successfully. Key Achievements:Currently working across major projects throughout Harrods, collaborating with our international design teams for competitions in Australia and I have previously worked on schemes such as Rathbone Square, London Wall, St James Market, 1 Leadenhall and 40 Leadenhall.

Zaha Hadid Architects are a world leading design company that specialises in architecture and product design with a unique and creative flair. We work across all sectors and in all scales. We specialise in creating transformative cultural, corporate, residential and other spaces that work in synchronicity with their surroundings. I guide Zaha Hadid Architects business strategy and identify potential for implementing operational efficiencies throughout major projects as well as managing multiple IT projects.Key Achievements:Key projects include KAPSARC, Algiers presidential palace and Central Bank of Iraq.Manage the requirements of over 400 employees and Service Delivery throughout major projects.Personal responsibility for planning all general change maintenance and focus of the company through delivery of procedures.

Team leader for a contract for Deutsche Bank which involves international affairs. Key responsibilities include, providing 24x7 support for all CNOC customers over varying technologies, to maintain and enhance working relationships with customers, suppliers and BT business units, to effect prompt incident repair. I also ensured that all agreed communication and escalation processes (internal/external) are delivered to customers. I used a wide range of Deutsche Bank and BT network management systems in order to identify network alarms requiring attention for all customers, to assist with problem analysis e.g. root cause, repeat faults and trends to identify opportunities for improvement. Key Achievements:Learned the key requirements of the role quickly and with minimal supervision.Built strong working relationships with senior team members at Deutsche Bank & Avaya.Personal responsibility for planning all general change maintenance & building power downs to upgrade / repair software.

I had the opportunity to study for a BA Hons degree in Architecture whilst continuing with work commitments. I successfully planned and studied for 3 years allowing me to complete a full time degree as well as continuing to uphold customer service and delivery to Openreach customers. Key Achievements:I won an award for managing a team successfully, to complete a new design for an extension of the British museum in London, a single day event.I undertook fibre optic broadband installation and repair certification.Self managed my degree studies alongside maintaining Openreach delivery standards.

I also had the opportunity to cover the role of a TRC spotter which involves monitoring of revenue and income with regards to an entire OUC area. Contacting and updating engineering practices with regards to charging end users and service providers. Also designing of the local access network with regards to costs and pricing on behalf of customers and engineers whilst maintaining a key interest in BT products and services alongside presenting service packages to customers and employees.Key Achievements:Exceeded all targets given by senior operational manager.Implemented training to improve TRC awareness across an entire OUC to over 100 engineers.Managed a team successfully, to install new network services to budget for many residential customers across Kent, Sussex and Surrey.

During this period I took the opportunity to undertake an acting manager’s position within a service delivery team within Openreach. I had many responsibilities that ranged from day to day communicative and administrative roles to site, health and safety checks on engineers, meeting customer deadlines/targets and meetings/conference calls to other teams alongside presentations and training packages to new employees.Key Achievements:Implemented out of hours support and engineering team to install and maintain internal network for Sainsburys plc, Maidstone (on time and within budget).Managed large-scale TRC project to uphold maintenance charges for the team and continue service improvement.Headed team responsible for the installation of fibre to the PCP with third party service provider in Kingshill, West Malling, Kent (on time and within budget).

I took the opportunity to progress training and skill levels by moving teams (ADSL and Digital Services Department). This involves travelling across large areas to customers, both residential and business, to install and fault broadband and SDSL services. Working with customers on a 1-2-1 basis to provide good customer service, the role also has a large degree of sales, providing extra time/equipment/advise to the customer beyond the remits of the installation.Key Achievements:Consistently achieved average of 85% productivity scores against a target of 73%. Consistently achieved 100% quality scores against a target of 90%. Consistently achieved 100% safety scores against a target of 100%.

After the successful apprenticeship scheme I progressed to Customer Service Engineer, I was part of a 30 man team maintaining external telephony services such as Broadband, ISDN30, PSTN and SDSL services. This also involved exchange work on the MDF frame. Involves working with internal systems such as CSS, Whoosh and other computer based programs. Customer contact and support was the focus alongside building relationships both internally and externally.

A three year Apprenticeship with British Telecommunications (BT), working towards an engineering position in external jointing, repairing and installing telephony services to residential and business customers. Completed NVQ level 3 telecommunications, Communication, ICT and Planning. I also shadowed other parts of BT which included network build and exchange transmission.Key Achievements:Completed Apprenticeship with Honours.Built good working relationships with many managers both senior and operational.Completed many NVQ qualifications in Telecommunications.I represented BT in The Princes Trust Scheme, voluntary work.