As the IT Systems Administrator at Moses Auto Group, I am responsible for building and maintaining the company’s IT infrastructure, ensuring smooth and secure operations across all departments. I oversee servers, networks, and systems to support both internal operations and customer-facing services. My role includes implementing critical IT solutions like information security, RMM & ticketing systems, and backup solutions to ensure the company’s technology is both efficient and reliable.Key Responsibilities:System Administration: Manage and optimize servers, networks, and workstations to ensure smooth operation and system reliability.Network & Security: Configure network devices and implement security protocols (firewalls, encryption) to protect systems and data from vulnerabilities.Software & Hardware Management: Oversee software installations, updates, and hardware management to maintain optimal system performance.User Support & Training: Provide technical support to employees and ensure proper training to maximize system efficiency.RMM & Ticketing Systems: Implemented Remote Monitoring and Management (RMM) tools and ticketing systems to enhance issue resolution and support efficiency.Backup & Disaster Recovery: Implement and manage backup systems to ensure data protection and business continuity in case of system failures.Achievements:Built IT Department from Scratch: Established a comprehensive IT infrastructure and support framework, significantly improving operational efficiency.Implemented Strong Security Measures: Introduced advanced security protocols, reducing vulnerabilities and ensuring compliance.Streamlined IT Operations: Optimized IT support through RMM and ticketing systems, improving response times and system uptime.Ensured Data Integrity: Implemented backup and disaster recovery solutions to protect critical data and ensure business continuity.

As an IT Technician at Sandy's Racing & Gaming, I support seamless technology operations critical to a dynamic and fast-paced gaming environment. My role involves managing and troubleshooting a range of IT systems, ensuring reliable service and maintaining high standards of security and compliance within the casino.Key Responsibilities:System Maintenance and Troubleshooting: Provide technical support for gaming, financial, and administrative systems, including hardware, software, and network troubleshooting.Technical Support: Serve as a primary point of contact for IT issues within the casino, responding to and resolving tickets for staff and systems to ensure minimal downtime.Network Management: Oversee network configurations, monitor security protocols, and maintain connections to support both back-office functions and gaming floor operations.Data Security and Compliance: Ensure that all technology aligns with regulatory standards, implementing security protocols and monitoring systems for potential risks.Hardware and Software Management: Install, update, and maintain critical casino technology, from POS systems and gaming terminals to back-office and communications software.Team Collaboration: Work closely with other departments to support IT-related initiatives, providing guidance on best practices and coordinating system updates with minimal disruption.Achievements:Improved Uptime: Consistently reduced downtime for critical systems by proactively identifying and resolving issues, resulting in improved productivity and guest satisfaction.Security Enhancements: Implemented key security measures, reducing vulnerabilities and ensuring compliance with industry standards.Process Optimization: Developed and streamlined support processes to improve response times and enhance the overall efficiency of IT operations.

As a NOC Engineer at Network Innovation Solutions, a cybersecurity-focused MSP, I played a central role in supporting and securing IT infrastructure for financial and government clients across the tri-state area. My responsibilities included building networks from scratch, overseeing server and network administration, and providing 24/7 cybersecurity monitoring to ensure security, compliance, and optimal performance for our clients.Key Responsibilities:Network Architecture and Implementation: Designed and deployed customized network solutions tailored to meet each client’s specific requirements. My network builds ensured scalability, security, and high availability, providing a solid foundation for clients’ growth.Server and Network Administration: Managed server environments and network infrastructure, including patching, performance tuning, and troubleshooting, to keep systems running smoothly and minimize downtime.Cybersecurity Monitoring and Incident Response: Conducted continuous network monitoring to detect and respond to security threats in real-time. I mitigated risks promptly to protect client systems and data integrity.Client Communication: Acted as a key point of contact for technical support, providing clients with updates and guidance on best practices for maintaining secure, efficient networks.Documentation and Compliance: Maintained thorough documentation of all changes and security protocols, supporting clients’ compliance with industry standards and audit requirements.Achievements:Network Infrastructure Builds: Built reliable, secure network architectures for high-profile clients, allowing them to operate confidently within compliance and security standards.Strengthened Security Posture: Reduced client vulnerabilities by implementing proactive security protocols, contributing to stronger defenses against cyber threats.Optimized System Performance: Improved network performance by optimizing server and network configurations.

As an EMT with King’s Daughters Medical Center Ambulance Fleet, I provided lifesaving medical care and support under high-pressure and fast-paced conditions. My role required a calm, quick-thinking approach to stabilize patients in emergency situations, while ensuring safe and efficient transport to medical facilities. I handled a wide range of critical incidents, from trauma and cardiac emergencies to respiratory distress, delivering compassionate care and precise interventions.Key Responsibilities:Emergency Response and Patient Care: Provided immediate assessment and medical intervention for patients experiencing trauma, cardiac, respiratory, and other critical conditions. My ability to stay calm under high-stress circumstances allowed me to deliver effective care in urgent situations.Life Support and Stabilization: Administered life-saving treatments, including CPR, oxygen therapy, and wound care, as well as assisted in advanced interventions under the direction of paramedics, ensuring patients were stabilized for safe transport.Patient Transport and Safety: Ensured the safe and efficient transport of patients to healthcare facilities, continuously monitoring vital signs and adapting care as needed during transit.Communication and Documentation: Maintained clear communication with dispatch, hospital staff, and medical professionals, providing detailed reports on patient conditions and treatment administered.Equipment and Vehicle Maintenance: Conducted regular checks on medical equipment and ambulance readiness to ensure functionality during emergency responses, and promptly addressed any issues.Achievements:High-Stress Proficiency: Consistently delivered quality patient care in high-pressure environments, effectively managing time-sensitive and complex emergencies.Patient-Centered Care: Built strong patient rapport even in critical situations, providing compassionate support and clear communication to patients and families.