Director Of Operations
Current• Reports to the Area Director and oversees all business operations, financial performance, and strategic direction across two locations, managing a $50M+ annual operating budget.• Leads performance of 12 department managers and 190+ associates, fostering a culture of accountability, high performance, and continuous improvement.• Manages and monitors key performance metrics, including sales, labor costs, and customer service, using data-driven insights to make informed decisions and implement necessary improvements.• Implemented process improvements and best practices to increase operational efficiency and productivity.• Ensures strict compliance with company policies and regulatory requirements, successfully passing internal and OSHA audits to maintain operational excellence and safety standards.• Optimized inventory management processes, ensuring adequate stock levels while minimizing costs and reducing waste, contributing to improved profitability.• Ensures exceptional customer experience by maintaining high service standards, resolving escalated customer issues, and implementing initiatives to enhance customer loyalty and retention.• Effectively trains, coaches, and mentors team members, holding them accountable to achieve operational and financial goals, while ensuring consistent delivery of exceptional customer experiences.• Identifies and nurtures high-potential employees for leadership development programs, contributing to a strong pipeline of future leaders within the organization.• Oversees payroll management and scheduling, ensuring labor costs are aligned with budgetary constraints while meeting operational needs.• Leads crisis management efforts during unforeseen events, ensuring minimal disruption to operations and maintaining business continuity.• Collaborates with the corporate recruiting team to attract and hire top talent, ensuring seamless interview processes, orientations, and onboarding for new employees.
