Drew F. Email & Phone Number

Lawrence, KS, US

• Manage and operate security controls such as firewalls, IPS, antivirus, proxies and vulnerability scanners.
• Monitor security landscape for issues relevant to the KU environment.
• Assist customers with technical issues related to IT security.
• Participate in Security Incident Response and Digital Forensics.

• Establishes and revokes computer access and grants data access to authorized users on all enterprise systems administered by KU IT, including e-mail, web servers, and databases.
• Maintains distribution lists, accounts, and groups with access to network resources.
• Serves as a resource for university faculty, staff, students, and departments requesting assistance with security access.
• Consults with technical and application staff to provide appropriate assistance and/or resolution on security access problems/issues.
• Utilizes and improves system documentation and knowledge base content and consults with other IT staff as needed to resolve problems.

Lawrence, Kansas Area

 Provide technical assistance for students, faculty, and staff while documenting interactions in ServiceNow. Over 3 years of experience in troubleshooting Windows at KU. Supervise Customer Service Center students and assist with escalated users and issues.  Administer the ServiceNow public-facing knowledge base for KU IT.

 Provide general troubleshooting and assistance for students, faculty, and staff. Work help desk tickets and emails using ServiceNow. Assist with updating and reviewing KU IT’s Knowledge Base.

 Worked help desk tickets and documented work using Spiceworks ticketing system.  Imaged and deployed machines to user’s specifications. Administered various updates including clients and routers.  Inventoried hundreds of devices using Spiceworks inventory management.

Lawrence, Kansas Area

 Installed and maintained a server, clients, tablets, and printers for 10 users. Diagnosed, troubleshoot, and repaired vehicles. Performed regular vehicle maintenance.

Lawrence, Kansas Area

 Performed regular vehicle maintenance. Vehicle inspections. Diagnosed, troubleshoot, and repaired vehicles.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate’S Degree, Information Technology-Networking, 3.0