Customer Success Manager
CurrentI began with Tracers in August of 2020, before the merger with Enformion. Since starting that role, I have worn many hats. I started in business development, qualifying prospects and getting warm leads to sales professionals so they can find great data solutions for professionals in many verticals. Now, I assist in the application process to help new clients have a seamless transition to Enformion solutions. By processing applications as they come in, working with clients for credentialing requirements and activating the accounts myself, I take pride in getting our clients up and running quickly. Once their account is approved, I then create the account in our system while setting pricing rules, creating user profiles and ensuring the account is ready to make a difference in the client’s business. I also handle overflow customer service calls to assist current customers with questions they may have about their account or search results.