Shift Leader
Current
Feb 2024 - Present
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Drew Hartfield Email & Phone Number
Dedicated UX Researcher with a strong background in psychology and empathizing with stakeholders.
at
Caribou Coffee
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Dedicated UX Researcher with a strong background in psychology and empathizing with stakeholders.
Location
Minneapolis, Minnesota, United States
Who is Drew Hartfield? Overview
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Quick answer
Drew Hartfield is listed as Dedicated UX Researcher with a strong background in psychology and empathizing with stakeholders. at Caribou Coffee, based in Minneapolis, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Drew Hartfield.
Drew Hartfield previously worked as Shift Leader at Caribou Coffee and UX/UI Project Intern at Bizinc. Drew Hartfield holds Certificate, Ux/Ui Design from University Of Minnesota.
Company email context
Email format at Caribou Coffee
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Caribou Coffee
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Profile bio
About Drew Hartfield
As a child, I had a deep love for stories and was a frequent visitor to my local library during the summers. In college, I majored in psychology and behavioral science with a minor in English. My favorite course was research, during which I designed a year-long study. While interviewing my peers, I became intrigued by the diverse stories they shared and drew conclusions from them.After college, I worked as a mental health case manager, collaborating with my team to assist adults in managing their serious mental illnesses. Strong empathetic skills were essential to connect with my clients, and I utilized motivational interviewing to identify their goals. By listening to their stories, I gained insight into their experiences, which helped in designing personalized treatment plans.I later transitioned into customer experience, using empathy to connect with customers and interview techniques to identify their pain points. Understanding the user experience narratives allowed me to excel as a top agent at Verizon Wireless.I took a short break to travel the country in an RV for a year, driving the Great River Road and learning about the diverse stories across America. During this time, I also drafted my first novel and delved into the study of property management. As a property manager, I continued to refine my interviewing and empathy skills to better understand my tenants and their home experiences.More recently, I completed a UX/UI Design certificate boot camp through the University of Minnesota. There, I learned to leverage the skills I've acquired throughout my career, combining them with new skills like storyboarding, prototyping, and Figma. Understanding the user experience narratives is key to designing products that users will love to use. I'm excited to further develop my skills in this field.
Current workplace
Drew Hartfield's current company
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7 roles
Drew Hartfield work experience
A career timeline built from the work history available for this profile.
Ux/Ui Project Intern
Feb 2024 - Apr 2024
Property Manager
Hart Management
-Completed renovations by effectively communicating between tenants, contractors, vendors, and owners-Interviewed tenants to identify their experiences at the rental property to provide 100% Satisfaction-Ensured accurate details while managing lease agreements, tracking expenses, and overseeing property upkeep
Jul 2020 - Mar 2024
Clinical Administrative Coordinator
-Contacted in-network providers to gather essential information for the medical review team's evaluation of out-of-network services-Reviewed medical codes from healthcare professionals, ensuring accurate information without errors
Apr 2018 - Jul 2019
Care Advocate
Verizon Wireless
-Exhibited empathic listening skills to connect with customers and understand their experiences, resulting in top performance in customer satisfaction-Actively listened to customer concerns and identified pain points to deliver the best outcomes, resulting in low transfers and repeat callers
Nov 2015 - Mar 2018
Clinical Coordinator
-Collaborated with my team of case managers to provide comprehensive support for clients in achieving their goals -Teamed up with the psychiatrist to complete essential legal paperwork for clients undergoing court-ordered treatment-Attentively listened to case managers to understand their experiences in providing necessary treatment and meeting clinic.
May 2014 - Jun 2015
Case Manager
-Created personalized treatment plans by actively listening and identifying clients' needs-Conducted meetings with clients to understand their experiences and motivate them to achieve their goals-Efficiently managed time to deliver treatment plans, conduct home visits, and maintain clinical documentation in alignment with regional behavioral health.
Jun 2013 - May 2014
Team & coworkers
Colleagues at Caribou Coffee
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MC
Myles Coney
Colleague at Caribou CoffeeGreater Minneapolis-St. Paul Area, United States
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GW
Gabrielle Waagen
Colleague at Caribou CoffeeCrookston, Minnesota, United States, United States
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JW
Jennifer Wymer
Colleague at Caribou CoffeeSt Cloud, Minnesota, United States, United States
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PH
Phillip Hayes
Colleague at Caribou CoffeeDecherd, Tennessee, United States, United States
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RE
Raynadeth Espiritu
Colleague at Caribou CoffeeDoha, Doha, Qatar, Qatar
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AW
Anna Wadman
Colleague at Caribou CoffeeMinnetonka, Minnesota, United States, United States
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MK
Musa Kamara
Colleague at Caribou CoffeeOsseo, Minnesota, United States, United States
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PF
Phoebe Fletcher
Colleague at Caribou CoffeeLakeville, Minnesota, United States, United States
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TI
Tuan I. Morseth
Colleague at Caribou CoffeeSaudi Arabia, Saudi Arabia
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SM
Sarah Mcallister
Colleague at Caribou CoffeeShakopee, Minnesota, United States, United States
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Myles Coney
Colleague at Caribou CoffeeGreater Minneapolis-St. Paul Area, United States
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GW
Gabrielle Waagen
Colleague at Caribou CoffeeCrookston, Minnesota, United States, United States
View →
JW
Jennifer Wymer
Colleague at Caribou CoffeeSt Cloud, Minnesota, United States, United States
View →
PH
Phillip Hayes
Colleague at Caribou CoffeeDecherd, Tennessee, United States, United States
View →
RE
Raynadeth Espiritu
Colleague at Caribou CoffeeDoha, Doha, Qatar, Qatar
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AW
Anna Wadman
Colleague at Caribou CoffeeMinnetonka, Minnesota, United States, United States
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MK
Musa Kamara
Colleague at Caribou CoffeeOsseo, Minnesota, United States, United States
View →
PF
Phoebe Fletcher
Colleague at Caribou CoffeeLakeville, Minnesota, United States, United States
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TI
Tuan I. Morseth
Colleague at Caribou CoffeeSaudi Arabia, Saudi Arabia
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SM
Sarah Mcallister
Colleague at Caribou CoffeeShakopee, Minnesota, United States, United States
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4 education records
Drew Hartfield education
Certificate, Ux/Ui Design
Bachelor'S Degree, Double Major In Psychology And Behavioral Science, Minor In English
Ma Course- Information Systems For Decision Making
Ma Course- Theories Of Security Management
FAQ
Frequently asked questions about Drew Hartfield
Quick answers generated from the profile data available on this page.
What company does Drew Hartfield work for?
Drew Hartfield works for Caribou Coffee.
What is Drew Hartfield's role at Caribou Coffee?
Drew Hartfield is listed as Dedicated UX Researcher with a strong background in psychology and empathizing with stakeholders. at Caribou Coffee.
Where is Drew Hartfield based?
Drew Hartfield is based in Minneapolis, Minnesota, United States while working with Caribou Coffee.
What companies has Drew Hartfield worked for?
Drew Hartfield has worked for Caribou Coffee, Bizinc, Hart Management, Optumcare Medical Group, and Verizon Wireless.
Who are Drew Hartfield's colleagues at Caribou Coffee?
Drew Hartfield's colleagues at Caribou Coffee include Myles Coney, Gabrielle Waagen, Jennifer Wymer, Phillip Hayes, and Raynadeth Espiritu.
How can I contact Drew Hartfield?
You can use AeroLeads to view verified contact signals for Drew Hartfield at Caribou Coffee, including work email, phone, and LinkedIn data when available.
What schools did Drew Hartfield attend?
Drew Hartfield holds Certificate, Ux/Ui Design from University Of Minnesota.
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