Drew Highsmith Email & Phone Number

Milton, Georgia, United States

My primary goals as a Service Center Manager are to drive my team to achieve success beyond company standards, challenge them to grow and set them up for advancement, create a culture that is rabid for sales, superior service, and personal development, and to make certain that we do the right things, the right way, every single time. I oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. My team is focused on growing our market, developing our talent, and contributing directly to the continued success of our company.

Georgia, United States

As an ASCM my functions were to support the vision and mission of the Service Center Manager and gain experience to use when a SCM seat opened up for me.

Georgia, United States

I managed all daily field activities of a $4.6M branch with 22 employees as my direct reports. During my time there, I increased route completion percentages and efficiency, increased our net promoter score, reduced employee turnover, increased sales from the field, and streamlined communication between the field and office staff. I would handle customer/employee complaints as they arose, managed people from 19-70 years of age, handled negotiations, created weekly meetings, rolled out new policies, programs, procedures, handled all training/coaching, working through and documenting all disciplinary action, managed our fleet. monitored equipment usage and repair, inventory levels and product procurement.

Georgia, United States

I provided pest services for several hundred customers, sold services, maintained state compliant records, and regularly trained new technicians on all aspects of pest control.

Acworth

Responsible for prospecting, selling, and managing dozens of accounts, and creating custom marketing programs based around each individual’s business needs and growth plans.Created the content and creative of the direct marketing materials and strategy, tracked response rates, and altered campaigns as necessary to achieve customer goals.Provided coaching and one on one training to customers and their staff to assure maximum lead conversion and highest possible return on investment.

Marietta, Ga

AquaGuard is a premier foundation company that specializes in basement waterproofing, crawlspace encapsulation, and foundation repair.As an analyst I broke down the relevant costs for each job (labor, commissions, hard materials, consumables, misc costs, and of course profit margins). Over time this gave me the ability to look at the big picture month over month and eventually year over year. I could determine if our prices on particular products are correct, see what crews or salespeople are netting the greatest gains or losses for the company, discover areas where we were losing money and making be best margins. This gave us the ability to work smarter than we ever have and keep more money in our pockets. I also worked with our production team handling all aspects of of production between the point of sale and installation. This involved networking across various departments and monitoring multiple projects simultaneously.http://www.aquaguard.net/

Norcross, Ga

I worked with our Regional DOS to maintain client relationships, prospect new clients, and sell show registrations to grow revenue. My primary function was to provide excellent customer service to new and prospective clients in a timely manner. During Q1-Q2 of 2013 I increased sales in two territories by an average of 30%.

Norcross, Ga

As the Corporate Team Leader I led my team to reach out and connect with corporate meeting planners from across the country and get them plugged in with our corporate conference (1000+ in attendance in 2012). I also connect them with our webinars, magazines, blogs and other services Collinson offers to educate and equip planners of all levels. In addition, I serve as our marketing liaison, communicating what planners need to see in our published materials to motivate them to sign up for our conference.

My responsibilities have included creating, developing, and maintaining a filing system for all company and employee records. As a Personal Assistant to the President I coordinate and assist with schedules, events, home maintenance, etc.

Bachelor Of Science (B.S.), Biology, General

Bs, Biology

Activities and Societies: WinShape Leadership Development Program Berry's Biology program is one of the most respected in the South.