In addition to my work experience at Gap Inc where I have learned teamwork, leadership, problem solving, customer service and various other skills; I have graduated from Sheridan College with my diploma in Information Technology Support Services. There, I have built a strong technical background which has provided me with skills and knowledge in: - Familiarity with Windows and Linux operating systems (Windows 7, Vista, 8, 8.1, 10, Ubuntu)- Web design using HTML and HTML5 through Web Expression- VB. net programming using Visual Basics- Computer hardware troubleshooting and maintenance of windows machines- Data communications and networking (LAN, WAN, WLAN, VLAN TCP/IP, routers, switches)- Call tracking and help desk management using Peoplesoft, customer service skills- Database management using MySQL and MS Access- Window system administration using Windows Server 2012. Built domains where I installed and used roles such as: Active Directory Domain Server (AD DS), Domain Name Server (DNS), Domain (DCHP), Group Policy Object (GPO), File Transfer Protocol (FTP)- Building and maintaining virtual machines using VMware- Computer and network security- IT project management- Information Technology Infrastructure Library (ITIL)- Mobile support using BlackBerry Enterprise Server- Documenting step-by-step procedures for hardware/software installations and solutions for later useWith a never ending interest in technology, I plan to start my career in the IT field.