Head Of Business Operations And Strategy Development
CurrentNationwide signing and lead qualification organization specializing in the development and creation of CRM based technologies and innovation.REVENUE GROWTH - 688% (2017-2023)Focus and Strategy On:2018 - Client retention and service quality2019 - Emergency work from home transition, new client acquisitions and expanding services2020 - Service packages quality and expanding service offerings2021 - Business diversification and new entity creation. 2022 - Service portfolio expansion and deployment. 2023 - Innovation and human capital management advancement.HUMAN RESOURCES - Oversee and Administer comprehensive HR division/unit-5500 contractors nationwide-40-50 FT employees-Creation of interactive HR employee portal-Implementation of time tracking system-Development of employee Handbook and all HR related policies and procedures-Employee relations liaison and health benefits administrator-Internal employee record keeping and managementFINANCE & OPERATIONS - Overhauled and Consolidated 15 Years of Financial and Tax Backlog-Accounting and financial management and analysis-R&D Tax Credit Implementation - $250k+ deductions-Manage state and federal corporation compliance-HR and cost accounting projection management-Yearly tax, payroll and compliance consolidation-AB5 integration procedures for independent contractor tracking and paymentsSOFTWARE APP DEVELOPMENT-Development and deployment of internal proprietary software-Direct payment processing software implementation for customers and contractors-Creation of contractor interactive map/location locatorWEBSITE & MARKETING-Build and maintain website for parent company and other subsidiaries-Create and manage ad buying and social media ad creation-Design all flyers and marketing materialsINFORMATION TECHNOLOGY (IT)-Email management and consolidation-Hardware and Software setup and integration-New employee on-boarding-Time tracking system implementation-Setup and configure phone systems