Andrew Spradling Email & Phone Number

As a Service Desk Specialist at Leggett & Platt, I provide front-line diagnosis and support for all information services problems and requests. I process customer requests via phone, intranet, and email, using appropriate customer interaction skills and following documented procedures and processes. I have strong troubleshooting and problem-solving skills, which I developed through my previous role as a Remote Support Specialist at Logically.At Logically, I was responsible for delivering remote technical support and solutions to various clients, using various tools and platforms. I handled issues related to hardware, software, network, security, and cloud services, ensuring customer satisfaction and quality standards. I also collaborated with other support specialists, engineers, and managers to escalate and resolve complex cases. I am motivated by the challenge of solving diverse and dynamic problems, and I enjoy learning new technologies and skills. I value teamwork, communication, and customer service, and I can bring diverse perspectives and experiences to the team.