- Assisted users in troubleshooting application issues and addressed network-related problems promptly.- Assisted customers with installation, configuration, troubleshooting, and/or training.- Addressed customer-reported incidents promptly.- Delivered exceptional customer service and technical support, collaborating closely with customers to identify and implement effective solutions.- Remotely installed software for new computer setups and meticulously configured machines to adhere to company standards.- Troubleshooted printer, network, software, and user settings remotely, crafting solutions tailored to address each distinct challenge.

- Encourage customers to buy services and products by building a relationship with them and/or answering any questions they have about services and products- Provide customer service by troubleshooting phones to determine what may be the source of the customers concern and/or problem- Advise prospective and current customers by answering questions and addressing concerns about purchased products- Promote products and use visual merchandising presentations to boost sales and enhance customer interaction - Ensure up to date knowledge of trends, products, and seasonal promotions to provide exceptional sales experience

- Responsible for sales and customer service in the electronics department.- Maintain an up-to-date knowledge base of past, current, and future technology.- Aid customers in acquiring the products they need.- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

- Worked at a 32-lane alley, overseeing staff, customers, lounge and snack bar, as well as shoe rentals- Trained new staff and resolved conflicts- Handled customer suggestions and complaints, performed required duties, such as working behind the counter, cashiering, cleaning tables, and putting away bowling balls- I assisted technicians with repairs on bowling lanes

- Shuffling of inserts and inserting correct advertisements into inserting machines, stacking finished products on skids, clearing jams on machines, and working safely- Separating paper bundles into designated zones and ensuring that counts are correct- Deliver printing jobs to different addresses and through different routes- Follow routes and time schedule- Load, unload, prepare, inspect and operate the delivery vehicle- Collect payments- Complete logs and reports- Follow DOT regulations and safety standards

- Answered customers’ questions and addressed problems and complaints- Sold products to the customers, providing them with information that would help them make their purchase decision- Communicated with the customers to understand their needs and provide them with what they were looking for- Ensured that customers had a pleasant experience in the store to guarantee their return- Stocked shelves and carried merchandise out on the floor for customers- Finalized the process of merchandise purchased by the customer, received the payment from the customer, and gave the change due to the customer- Showed courtesy while doing the customers transaction with the store- Accounted for the money in the registers and in the safe making sure of its accuracy

- Operated cash register and change fund daily- Maintained and updated all daily task and inventory reports- Supervised storage and refrigeration areas to ensure cleanliness and sanitation- Maintained clean and neat concession stand workspace- Answered customer queries and completed required paperwork- Performed various opening and closing duties on a daily basis- Attended all required training and service meetings- Ensured regular stocking of all supplies and food materials- Received and filled all customer food orders in a timely and courteous fashion- Greeted guest and provided them with information based on their movie, also informing the guest on special offers, rewards and directions- Coordinated with others to accomplish efficiency and organization- Ensured public safety of customers ushering to seats and escorting unruly guests out of the facility

- Worked at a 32-lane alley, overseeing staff, customers, lounge and snack bar, as well as shoe rentals- Trained new staff and resolved conflicts- Handled customer suggestions and complaints, performed required duties, such as working behind the counter, cashiering, cleaning tables, and putting away bowling balls- I assisted technicians with repairs on bowling lanes

- Patrolled premises to prevent and detect signs of intrusion and ensure security of building and gates- Answered alarms and investigated disturbances- Monitored and authorized entrance and departure of employees, visitors, and other persons- Wrote reports of daily activities and irregularities- Called police or fire departments in cases of emergency- Circulated among visitors, patrons, and employees to preserve order and protect property- Answered telephone calls to take messages, answer questions, and provide information during non-business hours- Warned persons of rule infractions or violations, and apprehended or evicted violators from premises- Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering- Monitored and adjusted controls that regulate building systems

- Responsible for maintaining proper preparation of food and keeping company standards- Responsible for counting cash register tills and depositing daily totals- Supervised other employees to ensure proper standards and procedures were being met and exceeded

- Installed, set up, and performed maintenance on computers, printers, and scanners. - Supported users with application problems and network issues.- Assisted Help Desk Manager with installation of network hardware. - Performed daily backups of file servers and application servers.- Assisted court reporters with installation of updates, maintenance, and support of Eclipse software.- Researched, identified, and recommended new hardware/software products for purchase and implementation by departments within Gregg County.

- Responsible for maintaining stock and merchandizing- Responsible for providing customer service to individuals needing help

- Maintained Symantec Ghost and OSD images for the NIPR and SIPR networks providing certified base images for computers across the Fort Lewis network. I troubleshot issues that arose with the different imaging processes that were used to incorporate a sanitized network. - Provided customer support services including installation, configuration, troubleshooting, customer assistance and/or training; diagnosing and resolving problems in response to customer reported incidents - Supported customers by pushing patches, updates, and programs using SMS on the Fort Lewis Network- Served as a member of the Information Center Help Desk which includes communications networking, Local Area Network (LAN), and Wide Area Network (WAN) functions - Served as a principle point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and /or hardware problems, password violations, telecommunication troubles and work orders.- Researched, evaluated and provided feedback on problematic trends and patterns in customer support requirements- Installed, configured, troubleshoot and maintained hardware and software- Provided customer training- Ensured the rigorous application of information security/information assurance policies, principles and practices in delivery of customer support service- Acquired Top Secret clearance - 05 May 2006

- Served as technical advisor to customers on product performance and specifications, service contracts, and final sales.- Maintained inventories, stocked shelves, and arranged product displays- Tracked and logged customer orders, recorded purchase invoices, and handled customer complaints

- Utilized classroom and hands-on training in schematic interpretation, data communications, AC/DC circuitry, introductory digital electronics, and solid state principles- Employed training in peripheral maintenance, video monitoring, switchboard telecommunication systems, line printer maintenance, disc and tape storage systems, basic electronics principles with checkpoints, wave generation shaping, input/output control, computer central processing, and computer maintenance- Configured Cisco routers and switches to perform under defined network specifications

- Maintained computer systems on the Singing River Hospital System Network.- Analyzed computer anomalies and performed troubleshooting to minimize downtime of network resources.- Researched, identified, and recommended new hardware/software products for purchase and implementation by departments within the hospital system- Upgraded systems from Windows 95, Windows 98, and Windows NT 4.0 to Windows 2000

- Maintained telephone systems throughout bank network and assembled computers and peripherals to bank specifications- Installed Novell clients and AS400 terminal systems- Analyzed and repaired hardware, peripheral, software and network systems (Novell, AS400, and telephone systems) to ensure minimal downtime- Monitored network systems for security risks, network collisions, and supported users for software and hardware conflicts

- Responsible for computer assembly, computer repair, basic networking- Performed software installation, including Windows 95, Windows NT, DOS- Performed computer troubleshooting and system maintenance

- Responsible for warehouse information management, arms room management, small arms maintenance and inventory- Controller for secured areas and adherence to security clearance standards