Adrián Díaz Email & Phone Number

Arlington, Virginia, United States

Evaluate and resolve multiple error types and issues through a case queue for 300+ software vendors partnered within the Surescripts network. Provide additional assistance via phone, email, and case management.Manage a key vendor account via email, bi-weekly meetings, and impromptu conference calls. Provide error reporting, case updates and address special requests with main points of contact for the account.Approach cases by using a systematic and sequential approach to ensure courteous, timely, and effective resolutions to issues reported by all vendors.Experienced in Salesforce, SQL, Tableu, Ithaca, and Hubspot for task tracking, reporting, and notification needs.

Asheville, North Carolina, United States

Managed team email and case queue to best support troubleshoting inquiries regarding failed, misrouted, and missing electronic prescription transactions. Developed and implemented department-wide communication templates for responding to internal and third-party inquiries.Updated and maintained prescriber and pharmacy profiles under Change Healthcare account and portal across multiple platforms.Monitored shared connectivity folders to identify critical failures in communication chains and alert stakeholders.