Part of the Technical Operations team that includes DevOps, ITOps and Production Support with on-call. Some projects I have taken the lead on: - Atlassian Cloud migration- New Atlassian Servicedesk implementation for the company- AWS and Azure budgets- Omada One Identity implementation- HashiCorp Boundary implementation Completed projects: - Cloud rewrite to AWS (Infra) and Azure (Data warehouse)- Dynamics 365 for Customer Services and Marketing implementation- Security hardening with MDATP and Microsoft Security Center- Datadog APM/NPM rollout and optimisation- Keeper Security Manager (KSM) integration- Terraform Cloud rollout along with HashiCorp products: Nomad, Consul, Vault and PackerCurrent projects: - HCP Boundary with Entra ID integration - rollout to staff- Cloud environments (AWS, Azure and Datadog) - Monitoring and Cost optimisation - On-premise Active Directory migration to Microsoft Entra ID

This is a position in transition as the MWEB IT Services Department moves towards a decentralised services support approach instead of handling everything in-house. My current objectives include: - Finding practical solutions to support our aging .net provisioning infrastructure with an eye on replacing them with microservices in AWS. - Managing the development environments using AWS Opsworks for our scrum teams, includes day-to-day operations as well as data refreshes from our on-premise production databases with or without obfuscation, billing information etc. - Providing guidance to our Junior Support Analysts and Servicedesk Agents for incoming product support queries. Recently completed projects: - December 2017: DR test of the www.mweb.co.za homepage in AWS (Role: AWS setup guidance and configuration)- March to May 2018: DR test of SOLID (our main business system) to a linked-network DR location in Johannesburg (Role: Project Lead)- July to August 2018: Planning, setup, configuration and subsequent support of the new www.mweb.co.za running natively in AWS (Role: AWS Cloud Support)- August 2018 to present: Fine-tuning www.mweb.co.za running natively in AWS for cost-saving, improved caching, security and fault-tolerance (Role: AWS Cloud Support)As a side-note, our current infrastructure consists of an Angular-based CMS running on Linux calling REST (moving to JSON) APIs talking to our main business and billing system SOLID which is a farm of CentOS servers with mysql databases which in turn have dependencies on some legacy .net provisioning applications and WCF services running on Windows. It is our goal to have a much simpler combination of CMS > APIs > Billing System + Provisioning and this this my goal.

- Part of a team leading 15+ testers- Setting up and implementing test processes- Looking after the QA deployment environment (.Net with MS SQL)- Promoting Scrum Teams' software into the Production environment- Supporting the MWEB .Net Software environment in Production

Configuring and managing the Test environment for the testers. Keeping the releases to the environment in check and maintain it to minimise issues.

This is the internal escalation centre for customer or staff related issues that need to be escalated to various engineers. In hind-sight, starting out as a Service Desk agent was probably one of the greatest gifts I got as it taught me which department deals with which issue but more importantly I made connections with the people who could help me do my job more efficiently, i.e. directing tickets to the right person to get an issue resolved in the fastest time.