Dr.John Cherian Email & Phone Number

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Leading Digital Ecosystem Setup: Overseeing the comprehensive setup of the entire digital ecosystem from the initial concept (Idea-to-Market), through the entire sales process (Market-to-Order), all the way to final fulfillment (Order-to-Cash) and ongoing support systems, ensuring all components work seamlessly together to support business operations.✔ Implementing Microsoft Dynamics: Leading the deployment and integration of Microsoft Dynamics Finance & Operations, CRM, and HCM modules, ensuring these systems are fully optimized to automate and enhance various business processes across the organization.✔ Driving Digital Transformation Initiatives: Spearheading wide-ranging digital transformation initiatives designed to modernize business operations, enhance digital capabilities, and drive innovation, thus enabling the organization to stay competitive in the rapidly evolving healthcare technology landscape.✔ Managing IT Infrastructure: Facilitating continuous improvement of IT infrastructure and operations, ensuring that all technological systems are robust, scalable, and capable of supporting the organization's growth and strategic objectives.✔ Enhancing Cybersecurity Measures: Leading efforts to bolster cybersecurity measures, implementing advanced security protocols to protect sensitive data, mitigate risks, and ensure compliance with industry-specific regulations and global standards.✔ Leading ERP Implementation: Overseeing the end-to-end implementation of ERP systems, particularly SAP modules (SD, MM, FI, SM), to streamline and optimize business processes, improve data accuracy, and enhance overall operational efficiency.✔ Overseeing Cloud Process Implementation: Managing the transition and implementation of cloud-based processes and virtualization technologies, ensuring these solutions deliver enhanced scalability, flexibility, and cost-efficiency for the organization.

India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝐲- ✔ Passionate about creating awareness about Life Risk Mitigation planning to youngsters based out of personal experience

Kochi, Kerala, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Developing Cloud-Based Platform: Leading the development and management of a comprehensive cloud-based platform specifically designed for the end-to-end management of reunion events, ensuring it delivers a seamless and intuitive user experience across various devices and platforms.✔ Designing Software Services: Overseeing the design and creation of bespoke software solutions tailored to the unique requirements of clients, ensuring these services enhance operational efficiency, user engagement, and overall satisfaction.✔ Providing Computer Training: Organizing and delivering in-depth computer training services that empower clients with the knowledge and skills needed to utilize software tools and platforms, thereby maximizing their productivity & competency.

Kochi, Kerala, India

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Technological Advancement: Championed technological advancement and digital transformation initiatives by leveraging value stream mapping and LEAN methodology. Led the strategic integration of automation tools to enhance business processes and drive operational efficiencies.✔ Enhanced Operational Efficiency: Executed impactful tools such as Financial Need Analysis and Power BI Dashboards, significantly improving operational efficiency by 20%. Implemented machine learning in service desk operations to streamline processes and deliver actionable insights.✔ IT Service Management: Deployed ITSM frameworks, Single Sign-On systems, and Omnichannel Contact Centers to optimize IT service management. Ensured seamless integration and management of Hyper-Converged Infrastructure, enhancing overall IT service delivery.✔ Robust Security and Compliance Implementation: Implemented comprehensive information security and regulatory compliance tools and processes. Drove initiatives to enhance data privacy, security measures, and compliance with industry standards, ensuring robust protection of organizational information.

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Innovative IT Solutions and Entrepreneurship: Co-founded Sphere IT and spearheaded the development of IT services and RPA solutions. Focused on providing cutting-edge IT solutions and transforming business processes through automation technologies.✔ RPA Implementation in Healthcare: Implemented RPA solutions, specifically Automation Anywhere, in the healthcare industry to streamline operations and enhance efficiency.✔ Network Architecture and Data Center Optimization: Re-engineered and optimized network architecture and data centers for multiple clients.✔ Led efforts to enhance infrastructure performance and efficiency, ensuring robust and scalable IT environments.

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Enterprise Tools and Cybersecurity Leadership: Initiated and led the rollout of multiple enterprise tools, including CPQ and ERP integration solutions, across the EMEA region. Directed the OT cybersecurity team for META, collaborating with MEA IT Operations and outsourced partners to enhance security measures and safeguard digital assets.✔ SD-WAN and IoT Solutions Implementation: Pioneered the implementation of SD-WAN across the region, improving network efficiency and connectivity. Facilitated the deployment of IoT solutions for resource optimization in building operations.

Dubai, Uae

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Strategic IT Management and Budget Oversight: Directed IT delivery and operations for the Middle East, Turkey, and Africa, managing outsourced service desk and data center operations. Administered an IT budget of €14 million, driving strategic initiatives such as the migration of META Order to Cash operations from SAP Business One to SAP R3, and implementing Business Continuity Plans (BCP) across the region.✔ Operational Efficiency and Innovation Leadership: Championed multiple operational efficiency initiatives including network optimization, secure cloud printing, and meeting room utilization tools. Implemented BI tools like Qlik Sense to enhance business value and channel partner management, resulting in an 8% YoY sales increase. Recognized as a Top 100 MET CIO in 2017 for contributions to IT excellence.

Gurgaon, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ IT Infrastructure Development and Implementation: Built and managed IT infrastructure, including network and data centers, for a global business service center. Successfully implemented VOIP and video conferencing solutions across Philips India offices.✔ Strategic Budget Management and Team Leadership: Planned and managed a €20 million budget for the India Subcontinent. Led a team of 60 in-house engineers and coordinated with multiple outsourced partners, demonstrating strong leadership and strategic resource management.✔ Business Process Optimization and Lean Management: Implemented LEAN processes to improve business operations, including the development of tools for order booking tracking, flight management, channel partner service processing, and defective LAMB inspection.✔ Award-Winning IT Leadership and Innovation: Earned the India CIO 100 Award in 2016 for outstanding IT leadership and innovation. Accountable for business partnering, IT application delivery, and infrastructure operations, while creating business-centric metrics for continuous improvement.✔ Transition and Operational Management: Led the transition of service desk and data center operations from an in-house model to a managed services model, maintaining customer satisfaction scores above 9 for users in India. Managed the spinoff of the TV and lighting businesses in India.✔ Implementation of Distribution and Printing Solutions: Spearheaded the distribution management system for lighting and personal health businesses, managing operations across 700 and 60 distributors, respectively, in India. Implemented internet-based printing solutions across 30 warehouses, enhancing distribution and operational capabilities.

Gurgaon, Delhi; Bangalore

General management/people management/Financial management and accountability of the IT Infrastructure & Application for India Cluster (India ,Bangladesh & Srilanka) accounting for around 5000 IT users.Had additional responsibility of Program Manager for IT Talent Program in Philips India.𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Overseeing complete IT operations including Infrastructure as well as Applications✔ Ensuring availability, serviceability and financials for Infra & Applications across India✔ Handling supplier management like day-to-day demand management towards 3rd party suppliers for infra services like DC, Network & Telecom services

Bangalore, India

IT4R&D Competency Lead - India & Site IT Service Delivery for the IT Infrastructure TeamPhilips Innovation Campus Philips electronics India LtdAs IT4 R&D Manager, APAC & IT-Head, Philips Innovation Campus, Bangalore 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Offered R&D IT support for APAC (China, Singapore & Australia) & India ✔ Managed IT4R&D team in APAC region✔ Handled site IT Delivery of Philips Innovation Campus✔ Responsible for managing IT services (End User Care)✔ Strategized and implemented private cloud for R&D Infrastructure

Bengaluru, Karnataka, India

Bangalore

Engineering Support Site Manager for BangaloreResponsible for Bangalore Engineering Data center & Lab, selection of technology solutions, designing standards and driving innovation. Develop IT Infrastructure and R&D lab that are designed to both enhance business competitiveness as well as improve performance. Provide leadership and direction to the Local Engineering IT Team. Interface with engineering management on current and future business requirements and process improvements for all the Project/Lab needs. Plan, Budget and implement new project R&D Lab needs in Bangalore and keep up to the decided SLA with Internal Customers. Has taken strategic decision on Consolidation & Virtualization and executed project successfully. ✔ Environment consists of ► One Data center of 50 Racks (around 400 equipments)► Two Engineering R & D Labs of 350 Racks ( around 4000 equipments of all platform & OS) ► Team of 28 FTEs (with first line Managers, Program manager & Leads) & 3 in sourced contractors.

Handled helpdesk management and reporting based on Service Level Agreement ( SLA), Network / Infrastructure /Data centre Designing and implementation, Windows NT & 2000 Administration, DHCP, WINS, DNS; Exchange Server – installation, administration and recovery, Citrix Metaframe; Firewall, Minesweeper & E-trust Antivirus software, WAN ( IPLC ) monitoring & Administration, Tivoli storage Manager(Backup), Cisco VOIP- Call Manager & Unity server, TANDBERG Video Conferencing configuration, Administering Nortel EPBAX & Call Pilot, Administrations of Cisco VOIP call manager and Unity server. Configuration and implementation of Cisco Soft Phone. IPCC support.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔Center Manager of Hardware & Networking Training Division (Tandem Institute of Networking Technologies).✔In charge of P&L and business development.✔Led a team of 12 system/Network Admins/trainers✔Technical support for Satyam Online (ISP Technical support).✔In charge of business development & revenue generation

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ In charge of hardware & systems service engineers.✔ Network Design & consultation, Computer assembling & installation✔ Service All Types of PC calls.

Certificate, Leadership With Ai

Leverage AI to drive innovation, make data-driven decisions, and lead in the digital era.

Executive Mba, Business, Management, Marketing, And Related Support Services, B

Digital Strategies For Business: Leading The Next Generation Enterprise, Digital Strategy, A

Digital Strategy

Mbbs, Medicine

Activities and Societies: University Union Councellor from T.D Medical college, AlleppeyUniversity Union Councellor from T.D Medical.

Itil-Fn, It Service Management

Pmp, Project Management

Activities and Societies: IT Infrastructure projects

Ccsa, Firewall/Security Administration

Cca, Citrix Administration

Ccdp, Ccnp, Networking

Mcse(Nt, 2000), Microsoft Windows Administration

Togaf 9 Certified, Enterprise Architecture, Pass

https://togaf9-cert.opengroup.org/certified-individuals