I am an engaging paid speaker, organization consultant, and dedicated champion for many communities. I have an extensive background in healthcare, people management, and service to underrepresented communities domestically and internationally. I am providing courses, training, and consultation. I have a team of consultants that cover several industries and are ready to work with you!-Providing overall vision and leadership to both parts of the organization: consultancy and international service. -Implementing software and business strategy internally to assist volunteers and staff.-Equity and awareness consulting for all types of organizations. -Process creation and improvement consultant for all types of organizations.-Principal consultant and project manager for all consultation engagements.-Focus on equity, sustainability, and forward thinking.

MIGC does not believe anyone's voice should be silenced for any reason. MIGC believes in the power of human connection, listening with the intent and will to help, and transformative care. Transformative means causing a marked change; and Care is the provision of what is necessary for health, welfare, maintenance, and protection. Every person. Every voice. Every need matters. that's the MIGCare way!-Developing and executing the Strategic Plan-Planning and implementing our annual Pikin Packs and Baby Bundles projects-Overseas travel and communication-Oversee social media and organizational communication plan-Locating opportunities for partnership and funding resources-Supporting the people of West Africa through mentorship and training-Maintaining relationships and remaining vigilant with overseas volunteers

The Well Spouse® Association, a nonprofit 501(c)(3) membership organization, advocates for and addresses the needs of individuals caring for a chronically ill and/or disabled spouse or partner. We offer peer support and educate health care professionals and the general public about the special challenges and unique issues "well" spouses face every day.-Manage social media accounts and establish new accounts if appropriate-Coordinate with our Support Group Leader program-Support marketing for Well Spouse Association and our events-Compile and initiate contact with potential corporate, nonprofit, and healthcare partners-Coordinate an outreach plan with our Outreach Committee-Coordinate virtual and in-person events with our Program Committee-Help Fundraising Committee with outreach to donors, including developing major donors-Collect and analyze data on organization impact, membership, etc. to enable comparisons topeer organizations

- Coach, mentor, and develop a team of CSMs at various experience levels, to manage the relationships of our customers throughout the customer lifecycle. Incorporate evolving best practices for managing customers throughout their lifecycle and practice data-driven decision-making to objectively implement new standards for the team; Lead team meetings, 1:1s with CSMs; Provide regular, timely, and constructive feedback to the team and lead formal performance reviews.- Track success metrics and hold direct reports accountable to key performance indicators that drive our business (GRR, NRR, CSAT). Set expectations, provide goals, and manage priorities for direct reports to contribute to team objectives.- Continually refine team processes and look for opportunities to improve best practices. Ensure the team has the tools, systems, and training to be able to execute their responsibilities at a consistently high level.- Collaborate with peers in Sales, Marketing, Product, and Engineering to understand and implement programs that increase upsells, improve the effectiveness and productivity of the customer success team; contribute to cross-functional syncs and projects.

Nancy’s House gives caregivers the tools and strategies they need to stay stronger and healthier while caring for their ill loved ones. Through our programs, community-building, and advocacy, Nancy’s House breaks the isolation and exhaustion of caregiving. Nancy’s House creates the opportunity for caregivers to step out of their stressful lives, connect with others walking the same path, and experience what it feels like to let go. We empower caregivers to pay attention to their own needs and learn skills to stay calmer and healthier back in their home lives. -I was responsible for strategically implementing the vision and mission of the organization. -I was responsible for upholding the directives of the board of directors and assuring the organization exceeds goals. -I was responsible for the growth and effectiveness of the organization and its programs. -I was responsible for assuring the organization supports inclusivity and equity in every location we serve.-Extensive business operations and project management-Social media content director-Newsletter creation and website managementFacilitated online groups and informational webinars monthly.Tools: HubSpot, Campaign Monitor, Later, MailChimp, Wix, Wordpress

-Manage a team of Client Success Managers who specialize in a variety of healthcare and business verticals-Complete quarterly reviews and performance appraisals-Complete weekly supervision with each staff member-Staff member onboarding, training, and continued professional development-Direct and assist with voice of the Employee-Direct and assist with DEI&AB activities for the team-Provide advice and consultation with CSMs for clients and internal departments-Build and maintain relationships with clients and internal teams-Provide an escalation point for client and/or CSM needs-Manage $20 million in accounts-Responsible for renewal rates, NRR, and upselling for my team-KPIs surrounding call quality, contact management, persona upselling, and a number of post-sales and stickiness variables-Facilitates coaching in client success, client support, and enablement individual contributors regularly-Cross departmental collaboration and project management-Utilization of Miro Boards, Milestones, Trello, and other project management tools-Extensive project management and coaching-Salesforce and Gainsight dashboards and reporting to manage team and client data to drive insights-Leads discussions/activities surrounding employee mental health and corporate culture

Relias offers online training to senior care, health and human services, public safety, and intellectual and developmental disabilities organizations. It’s our mission to help clients achieve the highest quality practice and accreditation standards with online learning and compliance programs.I was responsible for:-Serving as the consulting liaison between Relias and its enterprise customer base in a variety of health and human services verticals (i.e., community health, public safety, IDD, MH, education, acute care, post-acute care)-Conduct regular training and explaining technical concepts to customers-Analyze very large data sets and configure reports using pivot tables and complex problem-solving skills-Identify and manage large scale projects from beginning to completion-Monitor productivity, training effectiveness, and program outcomes-Build and deliver (virtually and In-person) detailed Quarterly and Annual Business Reviews with executive leadership teams-Utilize programs such as Webex, Salesforce, Site1, Gainsight, Concur, Skype, HipChat, to name a few in order to perform functions of the job-Create curricula, modules (courses), and career paths in RLMS (Relias Learning Management System) to assist organizations in identifying the needs their employees have and assisting them to meet those needs-Extensive project management and coaching to new CSMs-Regular contributor to diversity publications and client success newsletter focused on diversity issues-National User Group trainer and speaker for executive-level individuals in various organizations-Assist clients with understanding and executing fiscally sound and data-informed decisions-Troubleshoot and problem-solve with a variety of organizations with their needs and goals at the forefront of advisement-Part of measurable success structure includes upselling, renewals, and CSAT scores.

Approved by DHHS to teach the following courses:The Unlicensed Leader in a Professional Leadership Position Organizational Documentation

-Oversee the clinical programming for all consumers in the ADVP/Innovations programs-Oversee the professional growth and service provision of program managers and coordinators-Develop and oversee employee resource groups and internal customer resource groups-IDD/SA/MHAdvocate on behalf of consumers and staff-Provide “outside the box” thinking for providing services-Create Person Centered Plans and oversee their implementation-Provide supervision for staff (clinical, personnel related, etc…)-Educate and empower staff and consumers-Work closely with state agencies, group homes, and families-Address all issues involving quality of care -Responsible for the financial welfare of programs-Address any issues that coordinators and/or program managers cannot handle -Interview, train, and terminate staff-Continuously assuring goals and plans meet the needs of the consumer-Provider Direct (billing/authorization/plan system from funding sources) Administrator-Online college Administrator- Assign and monitor classes given to all staff at all levels according to the needs of the facility

-Provide crisis counseling for adults in Montgomery County-Connect clients to Montgomery County services as needed-Consistently and effectively communicate with clients/staff/superiors-Go into the community and provide immediate crisis counseling-Facilitate necessary hospitalizations-De-escalate highly volatile situations-Work cooperatively with families, friends, and other organizations-Utilize knowledge of mental health and the systems in place to provide quality care-Closely follow up with service providers and referral sources-Perform administrative duties inclusive of note writing, checking with insurance sources, and connecting with other resources to collaborate with care-Assist acutely ill individuals to stay in their homes via case management service provision-Interact with hospitals, doctors, and other care providers to assure fluidity and appropriateness of care-Maintain clinical documentation of service provision via electronic records-Follow Psychosocial Rehabilitation Model for care

-Provide supervision for the shift including nursing staff-Provide counseling for guests in the facility-Implement necessary discipline throughout shift-Assure guest needs are being met by all staff-Complete billing paperwork and authorization paperwork-Work with doctors, nurses, and other healthcare professionals to ensure appropriate continuity of services-Assess situations for entry into the program-Provide crisis counseling-Assist staff in fulfilling their job duties to professional standards

-Populations served were individuals with any type of disability; DD/MH/SA-Develop and maintain relationships with community agencies and employers-Advocate on behalf of consumers-Provide on and off the job training-Teach computer skills and interview skills-Assure that consumers have occupational needs met-Groom consumers for job attainment and maintenance

-Populations served were MH/DD/SA-Provide case management for aforementioned populations from ages 4 and up-Maintain positive community relationships-Create Person Centered Plans for consumers-Maintain positive relationships with families and all involved parties in consumer’s care-Assess consumer needs and find and obtain resources for/with consumer-Empower consumers to know and exercise their rights-Extensive travel and hours to meet consumers’ needs

-Provide direct care to adults with acute mental illness and some DD issues in a locked facility-Implement goals on plans created by social workers-Consult with social workers, families, nurses, other technicians, and doctors about patients’ care-Conduct daily meetings to get patients acclimated to the new surroundings-Conduct property searches-Assist other technicians with any physical aggression displayed by patients