Diana Morales Email & Phone Number

Guatemala, Guatemala

Guatemala, Guatemala

Administrative Assistant for 5 directors and 1 vicepresident from theSustainability Division at General Mills USA.-Agenda management and meeting coordination.-Events coordination (workshops, conferences and large meetings)-Prepare monthly and annual sustainability reports-Data base creation and management regarding external eventsparticipation with the budget assigned for each topic.-Travel arrangements and expense reports-Develop and implementation of processes and procedures for VirtualAssistants team-Develop of service improvement projects-Responsible of the onboarding process for new hires and reinforcementprocess based on team needs-As cluster lead I was in charge of monitor KPIs, customer serviceimprovement, mentoring, coaching support and solve conflicts.-Prepare specific reports to the leadership team when needed

Guatemala

-Customer service and sales process-Prepare weekly and monthly sales reports-Claims processing-Data base creation for external and internal contacts-Contact with vendors and payment process coordination-Prepare payment reports-Office maintenance coordination and lease contracts management-Petty cash management-Invoice and collection process-Agenda management, travel arrangements, expense reports-Management of company's bank accounts and General Manager's bank accounts, preparation of bank reconciliation reports-Executive reports for business associates and customers regarding construction projects development.

Guatemala

-Written and oral communication with Government entities andInternational Organizations-Support to Directors for preparation of executive reports andpresentations for SESAN's Secretary, Health Ministry, Congress and FirstLady Offices.-Preparation of executive reports and reproduction of material to bedistributed and presented to CONASAN, Ministers, Vice Ministers, FirstLady and Departamental Governors.-Travel and logistical arrangements for international visitors-I was able to serve as translator during some international visits fromdonors.-Database creation for internal and external contacts.-Administrative process automation for time optimization.