Network Administrator
Travel Management Partners
Responsibilities include operational and fiscal governance, technology evaluation & implementation, software development management, infrastructure architecture, VIOP phone system that support the revenue generating call center agents, configuration and maintenance of 6 Cisco firewalls providing critical connectivity to 3rd party systems, and service provider management. Recent technologies worked with include Microsoft, Dell, HP, Cisco, WatchGuard Firewalls, & F5 Load Balancers. Role also included support of customer facing Air/Hotel/Car reservations including back office reporting and billing along with managing all client/agents computers and help desk activities for managed service providers.• Assessed IT organization, developed/implemented new processes, created a three year technology improvement plan.• Achieved PCI-DSS compliancy by segmenting the network and re-writing IT policies and procedures. • Identified and negotiated new service provider agreements that allowed the company to reduce costs, and improved service delivery through managed providers.• Implemented network monitoring software to identify and drive resolution of network problems that led to a 99.99% system uptime. Resolved long standing connectivity issue during first month of employment.• Planned and led server refresh program to reduce operational support overhead and ensure system reliability.• Migrated web farm from Windows 2000 to Windows 2003 to maintain Microsoft security updates while maintaining outdated client software.• Migrated MS SQL servers from 2005 to MS SQL 2008 with full TDE (Total Data Encryption) for PCI-DSS compliancy.