David Romero Email & Phone Number

Server Management Group

OEM Qualifications: Successfully qualified Lenovo as a vendor, along with their XClarity suite, Warranty, OVP, and As-Built APIs, enabling seamless integration with Qualcomm's infrastructure.Flex Capacity Program: Managed a fleet of servers designed for temporary use during planned maintenance, tech refreshes, and project kickoffs. Developed applications.

Qualcomm Data Center (Tools / Tier 2)

Observability: Deployed Prometheus and Grafana to monitor tool and application performance, as well as the performance of the team's servers. Aggregated environment metrics and set up alerts via PagerDuty to detect and respond to issues promptly.On-Call / Alerting: Onboarded and managed PagerDuty, including creating and configuring integrations, services.

Qualcomm Data Center (Ops / Tier 1)

Local Environment Monitoring: Responded to data center environment alerts, including those related to network outages, power interruptions, cooling system issues, and physical security alerts.Ensure the physical environment of the data center remains secure and operational.Data Center Operations Services: Install, remove, troubleshoot, and repair data.

Qualcomm Help Desk

Advanced Technical Support: Delivered advanced computer support services to Qualcomm employees across global office locations, ensuring seamless operations. Consistently perform duties and responsibilities with minimal or no supervision, demonstrating expertise and self-reliance.Troubleshooting and Coordination: Assist other analysts in troubleshooting.

Merced, California Area

- Maintain and repair shop equipment.- Oversee day to day operations. Obtain new service contracts.- Diagnose, troubleshoot and repair items such as video game systems, computers, and mobile phones.- Manage 2 technicians and train them on new technologies, methods, procedures.- Website manager.

Ceres, California

- Repair computers with various problems ranging from viruses to failed RAM or HDDs.- Help, train, mentor new technicians in all stores in my district.- Repair, maintain and upgrade software and hardware in the Easy Tech department.- Provide onsite support and repairs to homes and small businesses to the customers of the Ceres and Merced stores.

Merced, California Area

- Maintain and support all city owned computers, printers, electronics, servers and network devices.- Maintain and support JLTs(Police Car Computer Systems) and in- dash cameras- Provide onsite, over the phone and remote access support.- Repair, maintain, setup, install and replace computers, WYSE terminals,- Manage user privileges and create delete user.