Dror Tesler Email & Phone Number

• Serve as the Subject Matter Expert (SME) for key strategic partners, ensuring:Regular updates and proactive engagement to guarantee high availability for issue resolution.Prompt and effective communication through.
• Provide exceptional support to partners, ensuring the highest standards of service quality and customer satisfaction.
• Diagnose and resolve complex technical issues by leveraging SQL database analysis, log reviews, and API calls using Postman, ensuring accurate and timely problem-solving.
• Act as a technical lead, mentoring and guiding team members on complex inquiries and challenges.
• Monitor and manage platinum-tier accounts, ensuring swift issue resolution and offering guidance to the team as needed to maintain premium service levels.
• Collaborate cross-functionally with R&D, Product Management, and QA teams to drive effective solution implementation and ensure continuous customer satisfaction through diligent follow-up.

Netanya Area, Israel

• Responsibilities:
• Tier 2 support, providing advanced troubleshooting and diagnostics for GENPACT Developers and customers.
• Support engineer for Blackboard Transact and partner Enterprise level on-premise and cloud-based software, hardware, and databases.
• Serve as an escalation resource for Commerce Engineers, Security Engineers, Senior Client Support Engineers, and Upgrade engineer.
• Provide on-call support for critical problems.
• Troubleshoot and resolve "deep dive", hard-to-solve issues that require multitasking, advanced knowledge, and attention to detail.

• Responsibilities:RGE operates the Sport, Kids, and Logi channels.
• Responsible for the technical operation of graphical software required for broadcasting.
• Team leader: professional guidance, assigning tasks, validating execution.
• Supporting software & hardware issues of computers & servers.
• Installing programs & Monitoring workstations.
• Project management: collecting requirements, writing design docs, working with developers for implementing systems.

• Responsibilities:
• Maintains web environment by identifying system requirements, installing upgrades, and monitoring system performance.
• Establishes Web system specifications by analyzing access, information, and security requirements and designing system infrastructure.
• Establishes web system by planning and executing the selection, installation, and configuration; testing of server hardware, software, and operating and system management systems and defining system and operational.
• Maintains web system performance by performing system monitoring and analysis and performance tuning; troubleshooting system hardware, software, and operating and system management systems; designing and running system.

• Responsibilities:
• Providing IT support to employees.
• Project Management of IT processes.
• Identify, head, and oversee complex sourcing IT projects consisting of software, hardware, and maintenance.
• Ensure apt stakeholders are involved in IT procurement decision process.
• Respond to specialized user groups' requirements consisting of satisfaction with vendor selection and service.

• Responsibilities:Odysii provides on-screen digital content management at service points
• Manager of 3 employees.
• Technical control of screens.
• Installation and monitoring of PCs and end-units.

• Responsibilities:
• Providing technical support for customers.
• Handling PC, networks, and routers issues and configuration.
• Mentoring new employees.
• Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.

Web Full Stack Development

Industrial And Management

Mcitp

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