Dror Tesler Email & Phone Number

Serve as the Subject Matter Expert (SME) for key strategic partners, ensuring:Regular updates and proactive engagement to guarantee high availability for issue resolution.Prompt and effective communication through Microsoft Teams.Bi-weekly meetings to assess progress, align priorities, and enhance partner satisfaction.Efficient management and resolution of partner tickets to meet SLAs and exceed expectations.● Provide exceptional support to partners, ensuring the highest standards of service quality and customer satisfaction.● Diagnose and resolve complex technical issues by leveraging SQL database analysis, log reviews, and API calls using Postman, ensuring accurate and timely problem-solving.● Act as a technical lead, mentoring and guiding team members on complex inquiries and challenges.● Monitor and manage platinum-tier accounts, ensuring swift issue resolution and offering guidance to the team as needed to maintain premium service levels.● Collaborate cross-functionally with R&D, Product Management, and QA teams to drive effective solution implementation and ensure continuous customer satisfaction through diligent follow-up.

Netanya Area, Israel

Responsibilities:● Tier 2 support, providing advanced troubleshooting and diagnostics for GENPACT Developers and customers.● Support engineer for Blackboard Transact and partner Enterprise level on-premise and cloud-based software, hardware, and databases.● Serve as an escalation resource for Commerce Engineers, Security Engineers, Senior Client Support Engineers, and Upgrade engineer.● Provide on-call support for critical problems.● Troubleshoot and resolve "deep dive", hard-to-solve issues that require multitasking, advanced knowledge, and attention to detail.● Work directly with the development department on identifying, replicating, and resolving discovered bugs.● Investigating issues and offering tailor-made solutions.● Providing assistance with complex and advanced product issues● Managing bugs and cases workflows and working in close contact with R&D teams● Fundamental working with JavaScript, SQL, HTML & CSS● Integrating between internal GENPAT systems and activities to customers APIs● Working with virtual machines on Azure cloud and iis● Tracking all work and cases using a ticketing system

Responsibilities:RGE operates the Sport, Kids, and Logi channels.● Responsible for the technical operation of graphical software required for broadcasting.● Team leader: professional guidance, assigning tasks, validating execution.● Supporting software & hardware issues of computers & servers.● Installing programs & Monitoring workstations.● Project management: collecting requirements, writing design docs, working with developers for implementing systems.● Management of Mac Os editing rooms system and its Linux storage.● Ongoing work with full control of the broadcast graphics software: All Vizrt products.● Supporting video editing programs: Adobe premier, Final cut.

Responsibilities:● Maintains web environment by identifying system requirements, installing upgrades, and monitoring system performance.● Establishes Web system specifications by analyzing access, information, and security requirements and designing system infrastructure.● Establishes web system by planning and executing the selection, installation, and configuration; testing of server hardware, software, and operating and system management systems and defining system and operational policies and procedures.● Maintains web system performance by performing system monitoring and analysis and performance tuning; troubleshooting system hardware, software, and operating and system management systems; designing and running system load/stress testing and escalating application problems to vendor.

Responsibilities:● Providing IT support to employees.● Project Management of IT processes.● Identify, head, and oversee complex sourcing IT projects consisting of software, hardware, and maintenance.● Ensure apt stakeholders are involved in IT procurement decision process.● Respond to specialized user groups' requirements consisting of satisfaction with vendor selection and service.● Recommend advice concerning with identification and establishment of suitable parameters.● Plan and negotiate organizational broad agreements reducing risk.● Provide optimum terms and conditions, estimate and resolve execution barriers on time.● Develop and maintain professional business relations with key external and internal stakeholders.● Identify needs, reduce unwanted product and service demand.● Ensure to accomplish IT procurement business goals and objectives.● Ensure engagement of main stakeholders early for the strategic sourcing process.● Perform activities steadily maintaining an objective and transparent approach every time.● Coordinate and head enterprise broad standards and parameters settings.● Develop and maintain supplier base with input from internal procurement business partners.● Ensure to develop and maintain communally beneficial strategic relations with vendors.● Define and head key complicated projects to implement procurement strategies.● Performing market analysis, handing purchases of equipment and materials.● Budget management.● Working with domestic and foreign suppliers.

Responsibilities:Odysii provides on-screen digital content management at service points● Manager of 3 employees.● Technical control of screens.● Installation and monitoring of PCs and end-units.

Responsibilities:● Providing technical support for customers.● Handling PC, networks, and routers issues and configuration.● Mentoring new employees.● Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved.● Assist management in creating training materials pertaining to computer troubleshooting and usage.● Organize and file documentation pertaining to warranties and instructional guides for computer hardware.● Maintain a working log detailing all required system updates, as well as the date of completion.● Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.● Resolve technical issues related to network interruptions.● Actively update, maintain and monitor all aspects of computer networks.

Web Full Stack Development

Industrial And Management

Mcitp

Mcse