Derek Ross Email & Phone Number

220 Alexander St Rochester Ny

Rochester, New York

Rochester, New York Area

Oversee and manage a wide range of IT, documentation, inventory and technical support processes. Progressed through various leadership roles within company – acquiring and utilizing a wide range of skills and abilities, and fulfilling various results including: + Updated, managed, and maintained a multi-million dollar budget. + Accurately forecasted budgetary details seven years ahead – ensuring positive growth. + Created budget variance reports that were presented to the Board of Directors + Led a small team of professionals to update the outdated computer equipment in the county. + Increased productivity 42% through the introduction of new file structures, software, and OCR technologies. + Oversaw the office software migration from SharePoint Services 3.0 to SharePoint Online in Office 365. + Reduced IT infrastructure cost 86% by combining services and selecting a different cloud service provider + Increased speed of document management, production, and retrieval + Skillfully troubleshot various hardware and software IT issues – creating effective solutions. + Installed backup systems, IT structures and solutions including network equipment. + Managed and reconciled records for over 20,000 computer and telephony related assets. + Managed customer expectations and decreased response time on their requests.

Rochester, New York Area

Cost-effectively maintained PC, phone, and network inventory – numbered at 20,000+. Actively collaborated in the discovery phase of the Monroe County Copier Project. Trained, supervised and coordinated new hires toward achievement of given goals. Created a software-specific Inventory Policies & Procedures Manual.

Rochester, New York Area

Proactively worked with production and manufacturing staff to ensure quality assurance on all projects. Collaborated with customers to resolve quality control issues. Troubleshot and repaired computer issues. Devised and implemented Calibration and Paint Standard verification programs.