A highly successful Senior IT System Support Engineer specializing in the support of Server and Storage Infrastructure/Cloud Computing Systems, with over 10 years’ experience in the multi customer environments, competent in delivering and supporting complex solutions to a broad range of customers. Strong people management skills as well as an excellent and thorough working knowledge of MS Active Directory, MS Exchange, Citrix, Storage, and Backup Technologies’.In my current position I have learned new technologies and systems, such as MS Active Directory, MS Exchange, NetApp, Dell/EMC Clarion, and NAS Storage, Veeam, CommVault, and SnapProtect Backup solutions and much more, to broaden my Technical Skills.I am currently enjoying watching my young family grow and learning all there is to know about being a father, I really want to learn Vietnamese to be able to converse with my wife's family.Specialties: MS Windows Server & Desktop Administrator. MS Active Directory (incl GPO's, DHCP, DNS). MS Exchange Administration of Storage Systems such as NetApp (FAS and eSeries), Pure Storage, and Dell\EMC Clarion Citrix XenApp Administration - CPS4.x, XA5/6.x/7.x. Citrix Netscaler, Access Gateway. Citrix PVS, Web Interface/Store front and Edgesight.Certification: ITIL Foundation v2/v3 CCA4 - Presentation server CCA4 - Password Manager