Sr. Manager, Operations And Project Management
Doccenter, Inc.
Lead teams in software implementation and infrastructure projects, managed and consulted on business process improvement projects, directed customer support, and coordinated compliance with regulations and standards. • Lead implementation of EDM solutions for healthcare and insurance/financial services organizations. • Consulted on business process analyses utilizing UML/Use Cases and Visio for flow modeling.• Managed 6 major document imaging projects encompassing millions of pages imaged; including 14 month project generating $18,000 to $36,000 revenue per month. • Formulated protocols, policies, and procedures for customer support, and, for regulatory compliance (e.g., HIPAA and GLBA).• Coordinated risk assessments of information security to comply with industry regulations (e.g. HIPAA, GLBA) and PCI Data Security Standard.