Danilo R. Sousa Email & Phone Number

Remote

Act as a member of a PMO, ensuring the quality and consistency of project and program management methods within all globally distributed teams that make up the internal IT department.Facilitate integration and communication with departments external to IT in projects of great strategic importance for the organization.Ensure transparency and visibility of all deliveries related to projects through the teams that make up the department.Develop, review and constantly improve artifacts that can help team members in the use of project tools, in addition to providing training and timely assistance in their use.

São Paulo Area, Brazil

Project management for implementation of cloud based unified communication services with focus on quality of customer service working in small, medium and large companies with fully remote teams.My activities included control of the schedule, scope, resources, acquisitions, quality, risks, communications, engagement, and integration between the project team and international support areas within the company.In the project manager role, I kept a daily use of corporate tools like Sales Force, Outlook, GoToMeeting, Slack, GoToConnect, Sharepoint, Guide CX, among others.In this position, I lead an ongoing and proactive effort to improve processes, being the author or co-author of many document templates, project plans, and procedures used by the department.

São Paulo Area, Brazil

Data Center and IT infrastructure daily monitoring and maintenance besides management of new branches infrastructure deployment. At this company I was also responsible for the creation of a corporate knowledge base which became a great asset for company development. While in this company I have been in all new technologies’ upgrades and migrations.

São Paulo Area, Brazil

Fullstack development of application for environmental laws and workplace safety control besides end user support. I also was responsible for all IT matters in the company including servers maintenance.

São Paulo Area, Brazil

Provinding technical support services while allocated at customer companies such as RedHat, Dow Quimica and CPPIB Investments.Due to my proficiency in English, I was prioritized in environments where the language was necessary and in addition to providing level 2 technical support I had the opportunity to act as a translator in infrastructure projects involving foreign customers.In addition to technical support, I worked side by side with logistics teams, often being responsible for managing and transporting clients' IT assets.

São Paulo Area, Brazil

Outsourced telecommunications infrastructure management for Banco Itaú. During my work at this company, I was responsible for the maintenance and installation of most of the client's branches in the region of São Paulo and ABC Paulista, among others. In my period of activity I installed, configured and performed maintenance on PBXs of the brands Siemens, Avaya, Intelbras, Alcatel, in addition to performing routine maintenance on the telecom cabling of the client's offices.

São Paulo Area, Brazil

I joined this organization designed to participate in a simple project to update Banco do Brasil computers, which consisted of installing and formatting new computers with Linux-based systems. Due to my high performance, in a short time I was included in other projects, working for companies such as Itaú Unibanco, Bando do Brasil, Claro and Porto Seguro. In these projects, I performed the most diverse activities such as technical support, infrastructure maintenance, PBX configuration and installation of CCTV systems, but my greatest achievement was taking the lead role in an inventory project for the relocation of 3 large data centers.

Master Of Business Administration - Mba, Digital Business

Bachelor In Information Systems

Certificate, English Language And Literature/Letters

Informatics Technician

Telecomunications Technician