WM. PAGE & ASSOCIATES, INC. - Director of Human Resources 12/10- presentProvided strategic and tactical HR support for privately held insurance and financial services organization; planned, organized, directed and implemented all human resources functions including staffing, job classification, compensation, employee benefits, performance management, employee relations, training and development, payroll, compliance and risk management• Revised outdated Policy Manual and Employee Handbook to ensure regulatory compliance as well as develop and implement additional “employee friendly” policies.• Analyzed wage and salary data to determine competitive compensation plan, conducted periodic wage surveys within labor markets and made recommendations to leadership team • Developed job descriptions for all positions within the company• Partnered with management to provide guidance, counsel and recommendations during the resolution of employee relations issues• Managed and administered organization’s recruiting strategy including workforce planning, recruitment advertising, candidate interviews and hiring recommendations• Provided regulatory and compliance oversight to the payroll function; served as Systems Administrator to prepare and process bi-weekly payroll thru ADP• Directed and administered all employee benefits programs including annual renewal analysis activities relative to competitive rates, plan content, cost sharing analysis in alignment with company objectives, and implementation of changes or modifications to existing benefits plans; ensured compliance with new ACA regulatory and reporting requirements in 2015• Served as Plan Administrator for 401-k, COBRA, and Section 125 Plans

•Spearheaded major cultural transformation of performance management from a reactive, punitive process to a proactive, developmental approach utilizing seasoned employee relations skills and experience that established a solid HR partnership with physician and administrative leadership. •Partnered with physician leadership to develop/implement Clinician Performance Appraisal program that embraced a “whole-person” approach to clinician performance; authored tutorial, translated performance appraisal guidelines into multiple training options to ensur full/flexible access to tools for management/monitoring of new appraisal process•Lead role in development/implementation of HR For Leaders Program - facilitated process of developing presentation on key HR areas; authored Performance Management module that increased participant skills in clarifying expectations, early intervention and actionable feedback to effectively reinforce and model Permanente Person Code of Conduct; designed/packaged participant materials •Key contributor for implementation of Halogen e-Appraisal Process to administrative staff;developed competency library/comment helper language to provide meaningful reference content for completing appraisals, creatively balanced forced change while maintaining consistency with the way TSPMG formerly managed the review process •Partnered with physician leadership to design/implement multiple competency based assessment instruments; major contributor of content and process for development and implementation of :a)TSPMG Provider Opinion Survey that provided meaningful physician feedback to sr.leadership to identify areas of opportunity to support efforts to be a “best place to work”.b)360° Physician Survey and 360° Leadership Survey – key components of clinician appraisal process, incorporating core values contained in TSPMG Permanente Person Code of Conduct and Principles of Responsibility

Generalist position supporting 200+ associates for major home improvement retailer. Directed employee relations, staffing, learning and development, performance and compensation management, health and safety. • Partnered with leadership to implement a company-wide performance management and compensation program at the store level; provided ongoing coaching and feedback to management on effective approaches to performance improvement, documenting performance, and creating developmental plans• Crafted and enhanced a user-friendly version of corporate program information, resulting in an effective tool to assist HR peers and store management in initial training and ongoing use of the process; ensured that meaningful developmental language was utilized in communicating performance expectations

People Development ManagerSupported 150+ sales and service employees for startup wireless division, Fortune 500 telecommunications leader•Captained implementation of strategies including design and organization of high volume recruiting, customer service training, community outreach, and management partnership initiatives that insured fully staffed and well-trained operation at time of new business launch.

Sr. HR professional supporting 400+ sales and service employees for telecommunications industry leader; increased awareness of value-added training and four-fold increase in training requests through needs assessment, design and facilitation of focused team development interventions including: Time/Stress Management Performance Management 7 Habits of Highly Effective PeopleManaging Professional Growth Change Leadership Managing for Inspired Performance People Skills For Managers Team Building Behavioral Interviewing•Partnered with multi-function task-force to design and implement Performance Management program, including appraisal tools, web-site and brochure to clarify process, roles and responsibilities; coordinated and delivered initial nation-wide roll-out of management/employee education sessions.•Orchestrated and delivered Train-The-Trainer certification programs for Performance Management and New Employee Orientation resulting in certification of 200+ field trainers nationwide.