Expert in native Salesforce features and functionality. Skills include implementing new organizations as well as supporting, enhancing and maintaining mature orgs.Strong problem-solving ability, attention to detail, project management, business analysis, requirements gathering and documentation. Focus on communication and training to build user adoption, and system administration according to best practices. Cross-functional professional.

(Acquired by McGraw Hill)- Project Lead for Lightning transition for all users cross-functionally- Project Lead for Salesforce-to-Salesforce merge, for acquired company to Achieve3000 org, including all business requirements documentation, as-is and to-be process mapping, design, stakeholder approvals, system configuration, testing and releases-Supported 400+ users across multiple departments using Salesforce Case Queues-Agile methodology

(Acquired Achieve3000)-Supported 4000+ international user requests and cases - debugging, issues, integrations and system enhancements and training-Worked on project to merge acquired Salesforce instance into the existing McGraw org

-Owner of all aspects of Salesforce org. Lead on all projects including full-scale implementation. Multiple custom projects across all departments.-Launched Salesforce from the ground up and implemented across multiple departments, beginning with sales. Added marketing, RFPs, account management, client services, recruitment, finance and legal.-Gathered business requirements from Stakeholders and SMEs and other existing documentation throughout the organization.-Created process maps, gathered requirements, and drafted BRDs/TRDs. Routinely met with project sponsors and executives.-Performed system administration, enhancements, database management, back-ups and critical updates.-Project managed, and hired consultants as needed.-Responsible for end-user training and support requests. Implemented custom projects object to manage request process.-Responsible for communications, templates, content and documentation.-Developed reports and dashboards to support departments and worked with executives to develop quarterly board reporting templates.-Supported marketing in developing lists, email templates, campaigns and analytics.-Proactively introduced features and tools that may interest departments/users. Pitched enhancements and additional process improvements to key personnel.-Managed 3 annual releases including review and user notifications.-Attended training sessions to improve skills and to keep up with new features.