Danielle Toussaint Email & Phone Number

Asbury Park, Nj, Us

Asbury Park, Nj, Us

Expert in native Salesforce features and functionality. Skills include implementing new organizations as well as supporting, enhancing and maintaining mature orgs.Strong problem-solving ability, attention to detail, project management, business analysis, requirements gathering and documentation. Focus on communication and training to build user adoption, and system administration according to best practices. Cross-functional professional.

Red Bank, New Jersey, Us

(Acquired by McGraw Hill)- Project Lead for Lightning transition for all users cross-functionally- Project Lead for Salesforce-to-Salesforce merge, for acquired company to Achieve3000 org, including all business requirements documentation, as-is and to-be process mapping, design, stakeholder approvals, system configuration, testing and releases-Supported 400+ users across multiple departments using Salesforce Case Queues-Agile methodology

New York, Ny, Us

(Acquired Achieve3000)-Supported 4000+ international user requests and cases - debugging, issues, integrations and system enhancements and training-Worked on project to merge acquired Salesforce instance into the existing McGraw org

Ny, New York, Us

-Owner of all aspects of Salesforce org. Lead on all projects including full-scale implementation. Multiple custom projects across all departments.-Launched Salesforce from the ground up and implemented across multiple departments, beginning with sales. Added marketing, RFPs, account management, client services, recruitment, finance and legal.-Gathered business requirements from Stakeholders and SMEs and other existing documentation throughout the organization.-Created process maps, gathered requirements, and drafted BRDs/TRDs. Routinely met with project sponsors and executives.-Performed system administration, enhancements, database management, back-ups and critical updates.-Project managed, and hired consultants as needed.-Responsible for end-user training and support requests. Implemented custom projects object to manage request process.-Responsible for communications, templates, content and documentation.-Developed reports and dashboards to support departments and worked with executives to develop quarterly board reporting templates.-Supported marketing in developing lists, email templates, campaigns and analytics.-Proactively introduced features and tools that may interest departments/users. Pitched enhancements and additional process improvements to key personnel.-Managed 3 annual releases including review and user notifications.-Attended training sessions to improve skills and to keep up with new features.

B.A.

Education record