Developed and managed strategic plans focused on marketing strategy, operational strategy and data management procedures leading to an increase in patient flow, increased patient satisfaction and a more streamlined business. Acted as point person for external contractors, utilizing my relationship management skill to create effective partnerships.Created a continuous communication strategy to capture new patients, improve current patient retention and increase patient visitation frequency through an optimized communication campaign. In conjunction with an ongoing marketing campaign, this communication strategy helped lead to a 17% increase in revenue. Created and managed a monthly newsletter to add value for our patients and increase the perceived authority of practice.Evaluated and improved internal operational procedures to maintain the highest certification level under the Accreditation Association for Ambulatory Health Care (AAAHC) and maintain consistent distinguished recognition by the Patient Centered Medical Home (PCMH). These distinctions directly result in a higher number of direct patient referrals and raises the perceived level of trust and authority of the practice.Developed strategy to improve online presence in various aspects. Widened visibility by leveraging several online resources including a website, affiliate links, CRM strategies and a push for better ratings on online rating sites. Return on investment was evaluated using business intelligence principles and data analytics.

Developed, implemented, and directed strategic initiatives and industry policies designed to enhance stakeholder satisfaction, promote safety, increase tourism, and generate revenue for the country. Acted as point person for all projects and promoted agility, adaptability, business sustainability and a consistent forward-thinking approach to problem solving.Developed and enforced tourism industry policies to promote guest and host safety, ensure government regulation adherence, support business sustainability and increase visitation. Fielded and responded to guest and host feedback, amending policies when required to better serve the fast-moving hospitality landscape. Improved stakeholder satisfaction and increased rate of tourism visitation by over 13% through effective business analysis, strategic planning and effective policy management.Acted as point person for the implementation of an innovative CRM system, including a new stakeholder facing website, resulting in drastic improvements in efficiency, client satisfaction, communications and industry policy adherence. Critical processes saw an 88% improvement in efficiency.Overhauled the accounts receivable, data collection, and data analysis procedures of the organization by implementing an online platform that automated payment processes. As a result, facilitated the transfer and management of more than BZE$12M annually and laid the foundation for a more data centric organizational culture.

Delivered consulting services at a boutique firm specializing in business strategy, operations and policy management concepts. Selected initiatives in a variety of industries include: Senior Project Manager – FIA Region I | Brussels, BelgiumEstablished a 3-year strategic plan to implement a ‘Mobility as a Service’ (MaaS) solution across Europe in collaboration with several stakeholders.Strategy Consultant – XJET | Centennial, CO Increased cashflow by 4% and improved staffing procedures, ultimately eliminating wastage and unneeded services by improving operational strategies.Strategy Consultant – Wheel Careers | San Francisco, CADeveloped cost structure, business development strategy and operational timeline for early stage startup.Associate – Green Climate Fund | Songdo, South KoreaWorked with senior officials to develop policies and strategies to increase the efficacy and efficiency of ongoing projects to improve rates of return, resulting in more robust projects based on data analysis and strategic planning.

Represented Belize and acted as lead negotiator and policy advocate at international forums such as the World Trade Organization (WTO), the Group of African, Caribbean and Pacific States (ACP), as well as the European Commission (EC).Developed policy proposals to safeguard and support the tourism and healthcare industry in Belize, as well as aspects of the environment, outlining the procedures and best practices for international expansion into the country.Improved communication efforts and processes globally by creating and fostering strong relationships between Belize and other nations, multinational corporations, trade associations and various cross-functional stakeholder teams. Managed social and traditional media presence.Monitored, analyzed and distilled international legislative and regulatory proposals to determine impact on local governments and implications on relationships.