Dr. Vuyile Mbatha (Phd) Email & Phone Number

Johannesburg, Gp, Za

Africa

As the Multichoice Group Head of Talent Management - reporting to the Group Chief HR Officer, my role is focused on defining and ensuring the execution of all strategies, frameworks, policies and procedures related to Talent Management. I get this done with the support of my team of 23 professionals, each a specialist in their respective functions. Within this team i have 3 Senior managers that directly report to me and each with a team of 2-8 specialists.My core focus areas are Career Development; Performance Optimisation and Learning & Development - Specifically to Provide the organisation with best of breed Talent Management solutions that enable the business to deliver on its overarching business objectives.Strategy formulation • Designing the Learning & Development, Performance and Talent Management & Development strategy and driving the integration of this strategy with all other VE group strategies.• Designing Business Unit Talent Management strategy and aligning to the overall VE group strategy.• Giving inputs in the development of an Employee Value Proposition (EVP).Performance Optimisation & Talent Management• Designing and ensuring that the talent management process is implemented and rolled out effectively and in line with talent requirements.• Driving the succession management process to ensure the availability of competent successors to managerial, leadership and specialist positions in alignment with the strategic direction of the business.• Driving the creation and maintenance of a talent pipeline in conjunction with global requirements.• Ensuring that the performance management or optimisation process is implemented effectively• Advising on the use of psychometric assessment. • Providing the leadership development strategy refinement and ensuring the Leadership pipeline candidates are competent to realise business objectives.

Africa | Mauritius | Madagascar | Seychelles

As the Head of Learning and Development for Africa, Mauritius, Madagascar & Seychelles (35 Embassies with a staff compliment of both Locally engaged staff & UK based staff/Diplomats ; 6 Learning and Development Advisers) – My key function is offering strategic advice and support to Her Majesty’s Government in British High Commissions and Embassies across the region to meet organizational needs, aligned with UK government priorities through the delivery of the global Learning and Development Strategy for Africa, Mauritius, Madagascar & Seychelles which includes:Key responsibilities:• Managing of the Regional Learning and Development team as well as providing leadership and support • Providing strategic direction and advice on Organisational Development to stakeholders within the Africa, Mauritius, Madagascar & Seychelles region • Supporting Leadership Development & Effective Change Management across the FCO – Foreign & Commonwealth Office and PAGS (Partners across Government such as DIT- Department of International Trade; DFID – Department for International Development; UKVI – UK visas; HMPO – Her Majesty’s Passport Office; and Consular)• Helping teams identify performance needs, work based learning (informal and formal learning) and Learning and Development interventions to support needs • Delivering high quality, value for money, appropriate Learning and Development initiatives, making good use of virtual technology and innovative new delivery methods

United Arab Emirates | Dubai

Managing Learning & Development of Master Trainers, country trainers & route trainers across Greater Asia, India , Middle East & Africa with specific focus on Markets across India, Middle East & Africa. Coaching & Mentoring trainers on their performance. Main focus on Capability building, Trainer competency development and Field Force performance management. Also focused on Sales readiness localization and creation of training material & content for Microsoft Mobile Academy across GAMEA. Aligning Area training strategies with Regional and Global sales capability objectives. Overall responsible for training execution and sales readiness of Microsoft Mobile Devices & Services (MMDS) Field Force , promoters, retails and distributor sales reps. Supporting 20 Countries across GAMEA. Leading the Content Development , Localization & Creation for GAMEA.Key Skills & Main Competencies• Instructional Design Skills• Managing Different Learning Environments and Learning Styles• Facilitator and Trainer – Soft Skills , Commercial Sales & Technical Training • Lead Assessor • Virtual (On-line) Classroom Facilitator • Competency Developer and Coach• Content Management & Development• Performance Management• Organisational Development• Creating Competency Programs & Certification Programs , both for Commercial/B2B & Retail • Creating Training Material for Competency Certification Programs ( Soft Skills )• Delivering Training for Soft Skills , Technical Training & Software as well as Services Training for all audiences across Commercial/B2B & Retail• Creating content for Commercial/B2B sales & Technical Training

United Arab Emirates | Dubai

Managing Learning & Development of 15 Master Trainers, 58 country trainers & 195 route trainers across India, and Middle East & Africa. Coaching & mentoring 268 trainers on their performance. Main focus on Capability building, Trainer competency development and Field Force performance management. Also focused on Sales readiness localization and creation of training material & content for Nokia Academy across IMEA. Aligning Area training strategies with Regional and Global sales capability objectives. Overall responsible for training execution and sales readiness of Nokia Academy Field Force , promoters, retail and distributor sales reps overlooking 20 Countries across IMEA.Key responsibilities:• Enabling trainers coach them on their performance and mentor their self-development .• Co-creating on sales capability Global , Region and Area level on projects such as Sales Readiness materials , capability building of all sell in and sell out audiences and training strategies on new launches with the account teams• Managing trainer competency development of Trainers across 20 countries. Planning & Performance management, follow up their performance (observe their training delivery / follow the feedback score and certification results) and provide coaching to to increase their training competency to match Nokia Academy.• Assessing Trainer capability and working closely with Sales capability managers and senior trainers to build on trainer competencies.• Ensuring Sales readiness on Go to market devices , for new product launches which includes but is not limited to training delivery , quality assurance and sustainability activities.

South Africa | Kenya | Uganda | Tanzania | Mozambique | Angola

Manage Nokia Academy Training Business Unit for South Africa & East Africa ( SEA ) for 8 countries ( Uganda, Tanzania, Kenya ,Mozambique ,Angola , Namibia, Botswana & South Africa ) ,with 7 National Training Managers reporting directly to me. Worked with Head of Sales Capability SEA to directly Manage sales readiness of all Operators ( MTN , Vodacom ,Cell C , Airtel , Mcell, Orange ),Distributors ,Field Force Team & Retailers as well as Competency development and Assessor of Training Managers.Key responsibilities:• Increasing the competency & loyalty of the Retail Assistants to enable effective selling of Nokia products & services across all channels • Ensuring sales readiness of retail value chain to maximize sales of new products and services through timely and consistent training execution • Building the capability of Field Force through structured competency development and motivation initiatives driving highest volume/value share at retail• Delivering value to trade partners through tailored programs to that increase the competency and proficiency to sell Nokia products & services while extending overall Academy reach• Planning & Performance management of National Training Managers, • Development of the Academy National Training Managers within South Africa & East Africa to be competent and confident in the delivery of all Nokia Academy training initiatives• Actively driving the trainer community creation and close communication of the Academy trainers within your SU• Planning & Performing Business management tasks• Supporting in training material localization • Delivering Training to Academy Training Managers

South Africa

Facilitated and Managed Training for Nokia Academy covering Gauteng , Limpopo , Mpumalanga ,North West & Mozambique. During this time, was directly responsible for the competency deployment, development and assessment of Nokia Field Force team and ensure sales readiness to Nokia’s key stake holders and partners – All Network Operators, Call Centers and Key retail chains Key responsibilities:• Planning and organising Soft Skills & Technical trainings for retailers and staff• Co-coordinating training logistics & Create a structured and appropriate training plan• Training retailers and staff on Soft Skills & Technical information• Participating in Nokia Academy development projects• Giving support to other trainers and Assisting in Nokia Academy trainer certification process• Applying adult learning principles as well as appropriate training and facilitation techniques• Creating positive learning environment• Assessing and summarise training experiences whilst Verifying achievement of learning objectives• Assessing impact of training events, Reporting and evaluating results• Conducting Soft Skills Training • Conducting and supervising training and development programs for internal staff (employees)• Developing skills, enhancing productivity and quality of work through various trainings

Beyond Outsourcing | South Africa

Managing a team of 8 Vodacom Field Force Sales Representatives covering Gauteng & Pretoria Vodacom Field Services operations management team. Started off as a Field Sales Representative for Vodacom through IDCS - Beyond OutsourcingKey responsibilities:• Ensuring that all Field Service staff have accurately planned and loaded store visits via online systems• Ensuring call completion and store visit reporting daily captured• Conducting spot checks and Undertaking coaching, counseling and disciplinary sessions with repeat non-compliant FBS or those FBS that reflect non-compliant % of more than 2% within their outlet universe• Managing Training ,competency and personal development of Field services staff and retail sales staff• Ensuring Field Force representatives capitalize on all branding opportunities available for Vodacom to reflect dominant • Minimum 1 idea presented every quarter to save money.• Ensuring that all 50% talent pool management at all times to accommodate for any resignations, dismissal etc.• Conducting Field accompaniments at least 2 daily• Performance management of all team members• Delegating new projects to individuals in the team based on each person’s PDP.• Ensuring that my region is in line with the monthly allocated budget.• Completing weekly reports and submitting them to my line manager / Senior Regional Manager.• Completing monthly reports and submitting them to the Account Director.• Checking and ensuring that my team has submitted accurate expense claims which are in line with the budget and ensuring no overspend.

Durban | South Africa

My career within Cell C started off as being a key member of the Prepaid Customer Care – Call center agent handling estimated +_180 Calls each with an Average Call duration of +_3 Minutes. I held this position for 8 Months when I was promoted to Trade Partner Helpdesk Call center agent dealing with key Cell C dealer stores conducting contract renewals online , sim swap etc. – this was for a duration 10 Months , thereafter I was promoted to Call Centre Team Leader for Customer Care .Key responsibilities:• Customer retentions through contact renewals and after sales.• Fraud assistance eg : assisting with blacklisting ,ITC ref numbers• Deactivation of customer accounts upon Fraud or request• Providing Technical support Prepaid and Postpaid customers• Logging Repairs via Courier Direct• Processing upgrades on the Cell C Clarify System• Processing Migrations an the Cell C Clarify System• Dynamic interaction with external and Internal customer• Customer services• Insurance sales and Claims• Timeous Launching of promotions• Assisting customers with Billing• Assisting CST customers ( providing customer care to Cell C consumers )

Pietermaritzburg | Durban | South Africa

Cellular kiosk / sales consultants for Wconnect, Woolworths Cellular division.Key responsibilities:• Exceeding customers expectation through cellular Expert service• Maintain shop keeping standards and disciplines• Theft and Loss Control• OBF's and Repairs• Dynamic interaction with internal and external customers• Creating and closing sales

Durban | South Africa

Cellular kiosk / sales consultants for Edcon, Edgars West street Durban (The biggest & No 1 Edgars Store in South Africa)Key responsibilities:• Dynamic interaction with external and Internal Customers• Creating and closing sales• Customer services• After sales customer service• Insurance sales and Claims• Timeous Launching of promotions

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Oxford Enterprise Leadership Programme

B-Bbee Mdp (Broad-Based Black Economic Empowerment Management Development Programme) Nqf Level 7, Economics, Business Management, Public Policy, Social Science

Employee Wellness And Stress Management

Oxford Artificial Intelligence Programme

Decision Making

Leadership In An Exponentially Changing World

Sustainability: Environment Economy & Society

Leading Through Uncertainty And Disruption: Building Resilient Organisations

Mit Sloan Leading The Future Of Work

Leadership & Change

Global Executive Master Of Business Administration (Mba), Class Of 2023

Positive Psychology

Data Analysis For Management

Digital Transformation In Hr

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Disruptive Strategy

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Developing Strategy In Uncertainty

Inclusive Leadership Through Behavioural Science

Corporate Governance

Business Sustainability Strategy: Technology And Management

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Oxford Executive Strategy

Leadership For Global Business And Politics

Mba Essentials

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Teaching Certificate: The Science Of Social And Emotional Learning

Decision-Making: Judgements, Biases, And Nudges

Inquiry Driven Leadership

Organizational Leadership

Neuroscience For Business

Social Entrepreneurship

General Management

The Board Directors Programme

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The Business Of Artificial Intelligence

Ethics Of Artificial Intelligence

Oxford Leading Sustainable Corporations

Strategy Basics

High Impact Leadership

Negotiation Programme

Higher Education Teaching Certificate, Learning Sciences

Oxford Executive Leadership Programme

Psychological Safety At Work

Data Science For Business

Leading Global Virtual Teams

Lifelong Learning: Becoming A Better Learner

Business, International Relations And The Political Economy

Accelerated Management Program, Business Administration And Management

Data Science For Executives: Data Science Essentials

Teaching With Technology, Learning Sciences

Training And Development Management

Postgraduate Academic Literacy For Management And Business Students

Academic Writing For Clarity And Meaning

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Cipd Level 5 Diploma In Learning & Development

Artificial Intelligence: Implications For Business Strategy, Artificial Intelligence

Executive Leadership Program (Naspers Accelerator)

Master Of Business Leadership, (Mbl)

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Managing Training & Development

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Diversity, Inclusion, And Belonging In The Workplace

Data Analysis And Visualization, Data Science, In-Progress