Creation of standard operating procedures, internal and external documents, and presentation materials. Development of entire program from scratch alongside the executive team to prepare for launch of the nonprofit.Spearheaded the development of the service program including researching and implementing software, creating documentation for training and use, and planning educational materials. Contact with potential partners for program launch and development.

● Booking of all leisure and business travel needs from start to finish, including flights, lodging, rental cars, entertainment, cruises, and more.● Full customer service at every step of the way: from booking to completion of the trip, including handling issues that arise through travel.

Daily and monthly QuickBooks accounting, including deposits, payables, checks, and reconciliations.Check, cash, and bank account management, including transfers and internal spreadsheet accounting.Vendor relationship management, communication, invoice entry, payment, and tracking.Review of payroll and employee expenses; reimbursement processing. Paid time off review and audit.Accounts receivable follow-ups with insurance carriers and personal counsel clients.

Nerd schedule management for optimum productivity in regards to on-site service calls as well as in-store work.Daily accounting and payment reconciliation. Revenue tracking and sales reporting for all transaction types.

Inventory management, including weekly inventory tracking.Coordination of all work orders in-store, including parts tracking, work order stages, customer updates, and final billing.Cash management of all current cash and deposits. Business development activities - Scheduling and execution of small business evaluations. Sales outreach by physical visits, contact initiation, and follow-ups. Social media marketing management, including video series, multiple weekly posts, messaging, and content creation. Full control over location's Instagram and management of location's Facebook page. Updates recommended to website and implemented on Google and Google Plus.Review management and replies. Outreach for review generation.Full process of checking in computers and devices, creating work orders, completing work orders, and checking out computers and devices.Creation and enforcement of standard operating procedures.Housekeeping management and implementation of cleaning procedures.Run daily meetings covering current business levels, schedules, prioritization, and relevant news.

● Management of the entire club location, including operational and financial responsibilities, member needs, and club culture.● New member acquisition and retention of current membership base; covering marketing, sales, and overall growth.● Consistent reporting to owners and upper management, including financial details and projects for company growth.

● Rotated through various departments, including front desk, guest services, Forbes rated food and beverage outlet, housekeeping, banquets, and more. Worked closely with the management team in these departments to gather a full understanding of the challenges, capacities, and expectations of the department.● Reviewed financial statements and related decision making, completed weekly payroll for multiple departments, and managed associate related issues and processes.● Took on special projects to make organizational, process, and general improvements to the company and profitability.● Worked as part of the leadership team as well as the front line team to create outrageous five star experiences for guests.

● Coordinated multiple departments for food / water service, room set up etc. to ensure successful meetings and activities. Adept at multi-tasking while providing first-rate assistance in the reception area, handling calls, providing directions, and creating signage for the building.● Responsible for installation / break down of audio visual equipment and provided technical support throughout conferences and events.

● Rotated through a variety of positions including member relations, club accountant, server, and hostess. ● Shadowed Private Events Coordinator and Membership Director and completed various complex projects for each manager. ● Oversaw corporate accounting office when manager was out for two weeks.● Mentored by General Manager to learn and understand the workflow process required for running the country club.

Fine dining service, preparation and serving of food, register handling, cleaning, organization.

Greeted, directed, and assisted all guests to and in the office, kept the office to a high standard of appearance, and took on special projects such as private file keeping, employer relations upkeep, and student holiday appreciation.

● Chosen to work in outdoor foods to create magical guest service experiences through exceptional service, payment handling and control, food preparation, serving, and cleaning.Food and drink service at outdoor locations, including preparation of food and drinks, cooking, providing the utmost level of guest service, and cleaning. Held cash handling and register responsibilities. Consistently created magical guest experiences through exceptional service in every aspect of my role.

Professionally handled all appointments, guest check in, and phone service; ran the register and made specialty beverages while managing guest laundry.

Served at a unique poolside restaurant at an upscale country club. Food service, drinks, drink and food preparation, cleaning, register, and customer service excellency.

Duties of working the cash register, performing exceptional customer service, cleaning, folding, organization, and inventory.

Duties of working the cash register, performing exceptional customer service, cleaning, folding, organization, and inventory.